# Customer Success Leader, Enterprise

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $192k – $250k/yr
**Experience:** 8+ years
**Skills:** Customer Success, Account Management, SaaS, artificial intelligence, enterprise strategy, operational execution, customer adoption, Customer Retention, Executive Communication, Cross-Functional Collaboration, Team Leadership, legal technology
**Posted:** 2026-07-08

> Leads and scales an enterprise Customer Success organization, driving adoption, retention, expansion, and measurable value for sophisticated clients. Requires 8+ years in customer-facing success or account management, including 3+ years leading enterprise CS teams.

## Job Description

## Responsibilities
- Lead, mentor, and develop a team of Enterprise Customer Success Managers to deliver exceptional client outcomes and retention.
- Partner cross-functionally with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.
- Develop and execute scalable success strategies, processes, and metrics tailored to the enterprise segment.
- Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.
- Identify risks and opportunities across the customer base to drive proactive engagement and ensure customer satisfaction.
- Represent the voice of the customer internally, influencing product roadmaps and operational improvements.

## Requirements
- 8+ years of experience in Customer Success, Account Management, or related client-facing roles.
- At least 3+ years leading enterprise Customer Success teams.
- Experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector.
- Strong strategic thinking and operational execution skills, with the ability to build frameworks and scale programs from the ground up.
- Exceptional communication and executive presence, with the ability to build trusted relationships at the C-suite level.
- Coaching mindset and passion for developing high-performing teams.

## Nice to Have
- Background in law or experience in the legal technology sector.
- Previous experience in consulting or professional services firms.
- Experience working with or supporting large financial institutions or asset managers.

## Compensation
- $191,800–$250,000 USD OTE, with an 80/20 compensation split.

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