# Director, Product Operations

**Company:** [Ontic](https://hotfix.jobs/companies/ontic)
**Location:** Remote
**Role:** Product Operations
**Salary:** $160k – $180k/yr
**Experience:** 8+ years
**Skills:** Product Operations, Revenue Operations, B2B SaaS, Salesforce, Snowflake, Omni, Claude, ChatGPT, Jira, Confluence, Pendo, Product Analytics, Data Dashboards, Arr Analysis, Roadmap Management
**Posted:** 2026-08-27

> Owns the systems, processes, reporting, and cross-functional cadences connecting Product, GTM, and Revenue Operations. The role requires 7+ years of relevant experience, strong B2B SaaS expertise, and the ability to build product operations from scratch.

## Job Description

## Responsibilities

### Data Fidelity & Insights
- Partner with R&D to design and maintain product usage dashboards, ensuring client usage data is accurate and actionable for Customer Success, Sales, and Product.
- Identify usage-based expansion and whitespace signals and operationalize them in Customer Success and Sales workflows.
- Prepare regular reporting and presentations on business results and trends, including product-level ARR analysis, consumption, churn, and renewal rates.
- Administer product usage analytics platforms such as Pendo, including vendor relationships, renewals, licensing, and legal/PII compliance reviews.
- Define and govern product-tagging frameworks with Product leadership to ensure consistent usage-data capture and actionable insights.
- Establish feedback loops to R&D using GTM-led signals such as ARR, pipeline, client feedback, and churn.

### Strategy & Alignment
- Serve as a trusted business partner to Product leadership.
- Enable tracking and measurement of roadmap ROI, including ARR coverage and feature-adoption curves.
- Collaborate with leadership to set and monitor product-specific revenue targets using historical trends and expansion analysis.
- Build structured processes to capture and synthesize field feedback—including win/loss data, Customer Success escalations, sales objections, and support tickets—into prioritized Product inputs.
- Build cross-functional relationships and partner with leaders on strategic projects and initiatives.

### Operational GTM Readiness
- Establish and evolve business processes and cross-functional handoffs to improve efficiency and support future growth.
- Translate Product and GTM initiatives into actionable solutions and processes that fit existing infrastructure.
- Partner with Operations and Enablement to provide the field with technical tools and timely insights.
- Maintain alignment between Jira and GTM-facing tools and data so engineering efforts are linked to revenue outcomes.
- Establish tracking and reporting for feature requests and roadmap commitments made to clients and prospects, maintaining a single source of truth across Product and GTM teams.

## Requirements
- 7+ years of experience in Product Operations, Revenue Operations, Sales/Customer Success Operations, or Product Management.
- At least 2 years in a leadership or function-ownership individual contributor capacity.
- Mature understanding of go-to-market and client-facing B2B SaaS strategies, with experience translating them into system and process requirements.
- Experience bridging Product and GTM teams and operationalizing requirements for both groups.
- Experience at a growth-stage B2B SaaS company.
- Track record of building processes from scratch in ambiguous, resource-constrained environments.
- Experience leveraging GTM technology and product analytics tools.
- Strong written and verbal communication skills and experience serving as a strategic business partner.
- Bachelor's degree or equivalent work experience.

## Tools & Technologies
- Salesforce
- Snowflake
- Omni
- Claude
- ChatGPT
- Jira
- Confluence
- Pendo

## Benefits
- Medical, vision, and dental benefits
- 401(k)
- Stock options
- HSA contribution
- Learning stipend
- Flexible PTO
- Quarterly mental-escape days
- Generous parental leave
- Home-office stipend
- Mobile-phone reimbursement
- Home-internet reimbursement for remote employees
- Anniversary and milestone celebrations

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