# Associate TSE II

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Sydney, Australia
**Role:** Support Engineering
**Skills:** Linux, Networking, Amazon Web Services, Cloud Computing, Technical Troubleshooting, Technical Support, MongoDB, Elasticsearch, MySQL, Postgres, Red Hat Certified Engineer, Aws Certified Solutions Architect
**Posted:** 2026-08-12

> Provides technical support for MongoDB cloud products, advising customers, diagnosing issues across cloud environments, and advocating for user needs. The role requires Linux and networking fundamentals, cloud-provider knowledge, troubleshooting ability, and strong communication skills.

## Job Description

## Responsibilities

- Advise customers on strategies and documented practices for making best use of MongoDB cloud products.
- Translate technical concepts and patterns into generalist terms for customers.
- Help customers understand, install, and use applications effectively.
- Troubleshoot technical problems across MongoDB cloud products and varied environments.
- Advocate for users’ needs by collaborating with product management and development teams.

## Requirements

- Excellent written and verbal communication skills.
- Knowledge of a wide range of internet technologies.
- Solid fundamentals in Linux and networking.
- Knowledge of Amazon Web Services or another major cloud provider.
- Ability to diagnose and troubleshoot problems across varied environments.
- Patience, empathy, and a genuine desire to help others.
- Previous technical support experience.

## Nice-to-haves

- Fluency in a foreign language, especially Spanish, Japanese, or Mandarin.
- Industry certifications such as Red Hat Certified Engineer or AWS Certified Solutions Architect.
- Fundamental understanding of MongoDB or other databases, such as Elasticsearch, MySQL, or PostgreSQL.

## Benefits

- Employee affinity groups.
- Fertility assistance.
- Generous parental leave policy.
- Supportive professional development and employee wellbeing programs.

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