# Senior IT Support Associate

**Company:** [Attentive](https://hotfix.jobs/companies/attentive)
**Location:** New York, NY
**Role:** IT Support
**Salary:** $100k – $125k/yr
**Experience:** 5+ years
**Skills:** it support, macOS, Zoom, av systems, Networking, Okta, Google Workspace, Jira, Slack, Jamf, intune, Zapier
**Posted:** 2026-07-30

> Serve as the primary on-site IT contact for Attentive's New York office, providing frontline hardware, AV, network, and productivity support while owning asset management, sprint tasks, and process improvements. Requires 4-5+ years IT support experience, strong troubleshooting skills, and familiarity with MDM, Okta, Google Workspace, and automation tools.

## Job Description

## What You’ll Accomplish

- Act as the go-to IT contact for the NY office, supporting AV, network, hardware, and access issues
- Resolve support tickets in Jira Service Management promptly, meeting SLA targets
- Unblock users who are looking to get the most out of our enterprise productivity tech stack, with great technical advice, partnership, and configuration changes
- Ensure 100% on-time laptop delivery and provide hands-on support for employee life cycles
- Manage asset workflows - process hardware returns, maintain inventory, and handle e-waste
- Participate in weekly sprint planning, owning 1-2 sprint tasks per cycle
- Escalate urgent issues (SEV1s) appropriately and partner with Office Ops, Engineering, and Security teams
- Keep tickets and documentation current to ensure visibility and cross-team alignment
- Identify and drive process improvements to increase team efficiency and user satisfaction

## Your Expertise

- 4-5+ years of IT Support experience. Ideally in a hybrid or remote-first environment
- Strong troubleshooting skills across macOS hardware, Zoom - AV systems, and networking
- Proven track record of execution and ownership—you take initiative and follow through
- Confident being the on-site point of contact, with strong communication and collaboration skills
- Ability to effectively collaborate with West Coast IT peers, ensuring alignment across time zones and seamless end-user support
- Experience with Okta, Google workspace Admin, Jira, Slack, and MDM tools such as Jamf and Intune
- Experience with automation, low-code, or vibe coding platforms (Zapier, Claude Code, Codex, Replit, etc.)
- Ability to stay composed and effective in a fast-paced environment

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

The US base salary range for this full-time position is $100,000 - $125,000 annually + equity + benefits

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