# Technical Account Manager

**Company:** [Fable Security](https://hotfix.jobs/companies/fable-security)
**Location:** Remote
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** SIEM, IAM, Ueba, SSO, SaaS, Cybersecurity, Project Management, Integrations, ROI Analysis, QBRs
**Posted:** 2026-04-30

> Owns post-sale technical relationships for SaaS customers in cybersecurity, leading onboarding, implementation, adoption, and value realization. Drives ROI through integrations, training, escalations, and feedback to product teams; requires 3-5 years customer-facing technical experience.

## Job Description

## Key Responsibilities

### Onboarding & Implementation
- Lead technical kickoff calls and project‑manage the implementation process
- Configure integrations, data feeds, and custom workflows to meet customer needs
- Develop detailed onboarding plans with timelines, milestones, and success criteria

### Customer Enablement & Adoption
- Conduct regular health checks and usage reviews
- Deliver tailored training sessions
- Identify and mitigate adoption blockers; proactively surface risk signals
- Advise customers on developing and operationalizing a human risk program roadmap, from baseline awareness to measurable culture change
- Partner with CISOs and security leaders to integrate Fable’s behavioral insights and automation into their larger cybersecurity strategy
- Provide best-practice frameworks for maturing human risk management over time

### Technical Advocacy & Escalation
- Serve as the primary technical contact for your accounts
- Triage and prioritize support tickets, collaborating with Engineering
- Escalate critical issues and drive resolution through cross‑functional coordination

### Value Realization & Expansion
- Build business‑case analyses and ROI reports to demonstrate realized value
- Quantify the maturity and impact of customers’ human risk programs, translating behavioral improvements into business-level outcomes
- Partner with AEs on upsell and renewal conversations
- Identify expansion opportunities

### Product Feedback & Roadmap
- Collect and synthesize customer feedback, feature requests, and competitive insights
- Evangelize new product capabilities and beta programs
- Liaise with Product and Engineering to influence roadmap priorities

### Relationship Management
- Develop trusted advisor relationships with technical and security stakeholders (e.g., CISOs, SecOps)
- Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics

## Qualifications
- 3–5 years of customer‑facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist)
- Proven track record driving technical implementations and adoption for mid‑market or enterprise customers
- Strong project management skills with attention to detail and accountability
- Exceptional written and verbal communication skills; able to present to both technical and executive audiences
- Customer‑obsessed mindset with a bias for proactive problem‑solving and escalation management
- Experience in cybersecurity, risk management, or compliance domains

## Nice-to-Haves
- Familiarity with **SIEM**, **IAM**, **UEBA**, or **SSO** platforms
- Prior background in high‑velocity startup environments
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience

## What We Offer
- Competitive base salary + bonus on renewals and expansions
- Equity in a venture‑backed, high‑growth company
- Comprehensive benefits: health, dental, vision, **401(k)** with match
- Flexible PTO

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