# Ocean Operations Associate

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Qingdao, China, Taipei, Taiwan, Shanghai, China, Jakarta, Indonesia
**Role:** Business Operations
**Experience:** 3+ years
**Skills:** Logistics, Freight Forwarding, Supply Chain Management, Ocean Freight, Ocean Carrier Operations, Shipment Documentation, Shipment Troubleshooting, Export Operations, Dangerous Goods, Reefer Operations, Intermodal Transportation
**Posted:** 2026-08-14

> Executes ocean freight bookings, documentation, shipment troubleshooting, and special freight operations while supporting clients, carriers, and internal teams. Requires a bachelor's degree and at least three years of relevant logistics, supply chain, ocean carrier operations, or consulting experience.

## Job Description

## Responsibilities

- Execute booking and documentation processes with clients and carriers.
- Troubleshoot shipments promptly and escalate or handle exceptions.
- Work closely with account management and planning teams to ensure effective end-to-end export processes.
- Coach junior specialists on daily tasks.
- Plan and execute special freight operations, including dangerous goods and reefer shipments.
- Assist the Senior Associate with new business and process implementation, projects, and new tasks.
- Support internal and external clients in making informed decisions using operational expertise.
- Maintain a high standard of operational quality and service while acting with integrity.
- Inform business process and software capability needs to help scale the team while improving quality, service, efficiency, and regulatory compliance.
- Contribute to the development and implementation of procedures and systems that differentiate operations from the broader industry.

## Requirements

- Bachelor's degree or equivalent (BA/BS).
- At least 3 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
- Ocean freight knowledge is a plus.

## Professional Development

- Develop leadership skills by leading small teams in day-to-day tactical execution.
- Build expertise in ocean or network operations and intermodal transportation.
- Develop deep industry knowledge and continuously improve the client experience.
- Learn to research and test operational hypotheses and inform strategy in an ambiguous environment.

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