# Program Manager, AI Operations Enablement

**Company:** [Grow Therapy](https://hotfix.jobs/companies/grow-therapy)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $144k – $168k/yr
**Experience:** 5+ years
**Skills:** AI, Automation, Program Management, Workflow Automation Platforms, Chatbots, Copilots, Prompt Configuration, No-Code Platforms, Low-Code Automation Platforms, Uat
**Posted:** 2026-05-20

> The Program Manager, AI Operations Enablement will lead end-to-end delivery of AI and automation workflows, advocate for end-user experience, and support cross-functional coordination within Grow Therapy's AI Center of Excellence.

## Job Description

## What You’ll Be Doing:

**Execute Workflow Automation Projects End-to-End**

* Own the delivery of individual AI and automation workflows from scoping through launch — coordinating vendor builds, technical integrations, and UAT
* Translate automation opportunities identified by the AI Champions into structured project plans with clear milestones, owners, and success criteria
* Configure and QA automation tools (e.g., setting up workflows, testing prompts, validating outputs) at a level of depth that allows you to troubleshoot issues and speak credibly with technical partners
* Maintain accurate project status tracking across your portfolio, proactively surfacing risks and tradeoffs to leadership before they become blockers

**Champion the End-User Experience of AI Tools**

* Act as the advocate for how frontline agents and ops staff actually experience deployed AI workflows — identifying friction points, usability gaps, and adoption barriers during and after rollout
* Partner with AI Champions and team managers to gather ground-level feedback and translate it into actionable iteration requests for vendors or technical teams
* Ensure that automation outputs (e.g., AI-drafted responses, flagged tickets, suggested actions) meet a quality bar that builds rather than erodes trust with end users
* Document workflow behavior, edge cases, and known limitations so that Champions and managers can support their teams independently

**Support Enablement and Cross-Team Coordination**

* Contribute to the playbooks, SOPs, and training materials that allow AI Champions to expand and manage use cases without ongoing CoE involvement
* Coordinate across Operations pillars to identify where a workflow built in one team can be replicated or adapted elsewhere, reducing duplicative effort
* Participate in prioritization conversations by providing ground-level input on project complexity, timeline feasibility, and adoption readiness

## You’ll Be a Good Fit If:

* 5–8+ years of experience in program management, operations, or a closely related role, ideally in a high-growth or technology-forward environment
* You have demonstrated experience managing multiple concurrent projects involving cross-functional stakeholders (vendors, compliance, technical teams, business ops)
* You have hands-on familiarity with AI or automation tools in an operational context — you've worked with, configured, or closely supported the deployment of tools like chatbots, copilots, workflow automation platforms, or similar
* You have the ability to conduct functional QA on AI outputs and automation workflows — you know what "good" looks like and can articulate why something isn't working
* You ahve strong written and verbal communication skills, with the ability to write clear project documentation, SOPs, and stakeholder updates

## Nice to Have

* Experience in healthcare, mental health, or other regulated industries where compliance and security requirements add meaningful complexity to AI adoption
* Exposure to prompt configuration, workflow logic builders, or no-code/low-code automation platforms

## Base Compensation:

* The base compensation range for this position is $144,000–$168,000 USD Annually

## Full Time Employee Benefits:

* **Comprehensive Health Coverage:** Medical, dental, and vision insurance, plus life and disability coverage.
* **Parental Leave & Family Support:** Up to 18 weeks paid leave and a new child stipend.
* **Financial Wellness:** 401(k) program and equity opportunities.
* **Meals & Home Office Support:** Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
* **Time Off to Recharge:** Flexible PTO, 12 paid holidays, and a full winter break week.
* **Wellness & Development:** Annual stipends to put towards personal & professional growth.
* **Mental & Physical Health Support:** No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
* **Extra Perks:** Pet insurance discounts, commuter benefits, and global travel assistance.

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