# Client Success Partner

**Company:** [SpotOn](https://hotfix.jobs/companies/spoton)
**Location:** Royal Oak, MI, San Francisco, CA, New York, NY, Chicago, IL
**Role:** Customer Success
**Salary:** $55k – $80k/yr
**Experience:** 2+ years
**Skills:** Account Management, Customer Success, Client Retention, Adoption Campaigns, Upselling, Cross-Selling, Data Analysis, Automation Tools, Cross-Functional Collaboration, SaaS, Fintech
**Posted:** 2026-07-08

> Client Success Partner manages a large portfolio of strategic restaurant tech accounts at SpotOn. Drives retention, adoption, and expansion through scalable campaigns, data-driven insights, and cross-functional collaboration in a hybrid, low-touch environment.

## Job Description

## Responsibilities
- Own a portfolio of strategic accounts, monitoring engagement and health at scale.
- Execute adoption campaigns and proactive touchpoints to reduce churn.
- Identify at-risk accounts and implement mitigation strategies using standardized processes.
- Identify upsell and cross-sell opportunities using scalable programs.
- Collaborate with Rates and Product teams to support expansion efforts.
- Partner with internal teams to ensure consistent account management practices.
- Serve as a point of escalation for junior CSPs on client issues.
- Track and analyze engagement, adoption, and retention metrics.
- Optimize use of automation and reporting tools to manage high-volume portfolios.

## Requirements
- 2–5 years of professional experience in customer success or related roles.
- Bachelor’s degree in Business Administration, Communications, Marketing or a related field (or equivalent combination of education and experience).
- Proven ability to manage large portfolios efficiently.
- Strong consultative and communication skills in low-touch environments.
- Experience with adoption campaigns, automation, and standardized processes.
- Skilled at leveraging data to identify retention and growth opportunities.
- Cross-functional collaboration experience.

## Nice-to-Haves
- Experience in fintech or SaaS environments.

## Compensation & Benefits
**Compensation:** Base pay range is $55,100–$79,500. Offers will be reflective of the candidate’s location and experience. Total compensation includes a company stock plan (RSUs).

**Benefits:**
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year

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