# Alliance Concierge

**Company:** [Bilt Rewards](https://hotfix.jobs/companies/bilt)
**Location:** Boston, MA
**Role:** Customer Success
**Salary:** $70k – $100k/yr
**Experience:** 3+ years
**Skills:** AI, Implementation, Customer Success, Account Management, Change Management, Project Management, Yardi, Realpage, Mri, Proptech, B2B SaaS
**Posted:** 2026-07-09

> Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.

## Job Description

## Responsibilities
- Act as the primary on-the-ground point of contact for partner leasing and operations teams during rollout.
- Guide partners through implementation of new products, working through go-to-market plan, goals, and timeline.
- Support clients through change management, helping teams embrace AI and integrate it into core processes.
- Take ownership over strategic accounts, translating partner product needs, friction points, and feature requests back to Bilt's product and account management teams.
- Troubleshoot issues in real time.
- Build trusted, long-term relationships with partner teams — lead data-driven conversations that tie AI performance to KPIs and long-term objectives.
- Travel within your region to be on-site with partners for launches, training, and check-ins.
- Spend time with both corporate and onsite teams, with the ability to work with multiple levels of stakeholders.
- Balance full loyalty to Bilt's mission and standards with genuine responsiveness to each partner's specific needs.

## Requirements
- 3–5 years of experience in AI, implementation, customer success, account management, or operations.
- Willingness to travel regionally, up to every week, for on-site launches and partner support.
- Comfort operating as an embedded partner resource — representing another organization's day-to-day needs while staying fully aligned with your own company's mission.
- Strong training and change-management skills — you can get busy leasing teams to actually adopt something new.
- Excellent relationship-building instincts; you earn trust quickly and keep it.
- Detail-oriented project management skills to run multiple concurrent rollouts.
- A true "no job too small" attitude — you solve problems, you don't just flag them.

## Nice-to-Haves
- Experience in multifamily, property management, or proptech.
- Experience with property management software (Yardi, RealPage, MRI, etc.).
- Background in CX or implementation at a B2B SaaS or proptech company.
- Experience managing partner relationships where you represent one company's product inside another's operations.

## Compensation & Benefits
- Salary range: $70,000 - $100,000 (eligible for equity and an annual performance-based bonus).
- Health insurance from day one, including One Medical Membership, wellness stipends, family programs.
- 401k plan with match.
- Commuter FSAs.
- Unlimited PTO.
- Exclusive Employee-only Bilt Points.
- Team events.

## Similar roles

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