# Sr Staff Product Operations Manager

**Company:** [Databricks](https://hotfix.jobs/companies/databricks)
**Location:** Mountain View, CA, San Francisco, CA
**Role:** Product Operations
**Salary:** $200k – $275k/yr
**Experience:** 9+ years
**Skills:** SQL, Business Intelligence, Salesforce, Zendesk, Jira, Looker, Tableau, Databricks, Saas Operations, Kpi Frameworks
**Posted:** 2026-04-27

> Leads operational alignment between Support, Product, Engineering, and Analytics to scale support operations and translate insights into product requirements. Requires 9+ years experience, bachelor's degree, SQL/BI expertise, and cross-functional leadership in tech/SaaS environments.

## Job Description

## Key Responsibilities

- Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows.
- Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements.
- Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements.
- Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels.
- Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management.
- Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.

## What We Look For

**Professional Experience:** Minimum of 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.

**Education:** Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics). An MBA is highly preferred.

- Demonstrated experience in designing and scaling operational frameworks or internal software systems within a high-growth SaaS or enterprise technology environment.
- Expert-level ability to navigate large, complex datasets using **SQL**-based tools and **Business Intelligence (BI)** platforms to drive strategic decision-making.
- Proven track record of leading high-stakes, multi-quarter initiatives involving diverse cross-functional teams such as Engineering, Product, and Sales.
- Exceptional ability to synthesize complex technical concepts into clear, actionable business strategies for non-technical executive audiences.

## Nice to Have

- Familiarity with **Databricks** tools, especially for extract/transform/load functions.
- Experience working on Support Operations for SaaS based companies.
- Familiarity with tools like **Salesforce**, **Zendesk**, **Jira**, **Looker**/**Tableau**, and operational workflows.

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