# Senior Manager, Client Experience

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Remote
**Role:** Sales Engineering
**Experience:** 5+ years
**Skills:** pre-sales solutions, customer experience operations, commercial scoping, technical account management, SaaS, corporate travel, capacity modeling, AI Automation
**Posted:** 2026-07-30

> Lead the pre-sales scoping and client experience function by embedding operational experts into late-stage enterprise sales cycles, unifying service tiers, and enforcing data-backed guardrails to protect margins while accelerating deals. Requires 5-7+ years in pre-sales operations or technical account management, strong cross-functional communication, and analytical capacity modeling skills.

## Job Description

## What You’ll Do

- Lead GOS Sales Squad Execution: Personally lead and deploy the GOS "Sales Squad" initiative, embedding operational experts directly into late-stage enterprise sales pitches and RFP responses to leverage our five-star care as a core competitive advantage.
- Drive Service Tier Unification: Partner with commercial pricing and strategy teams to conduct competitive service analyses, ruthlessly identifying and simplifying fractured, legacy service offerings into unified, high-value packages.
- Redefine the Service Bar: Partner with Product Marketing and Sales Enablement to translate our streamlined service configurations into value-driven commercial narratives that resonate with C-suite champions and executive assistants.
- Conduct Strategic Commercial Consultations: Align operational delivery packages with regional pricing structures, ensuring Sales accurately represents our automated AVA capabilities alongside premium human support options.
- Execute Collaborative Guardrail Enforcement: Maintain a rigorous, data-backed approach to custom scoping requests, working collaboratively with Sales leadership to co-author creative operational solutions that protect margins and scale effectively.
- Build Strategic Alliances: Forge deep, trusting relationships and alignment across commercial teams and Global Operations and Services to ensure the prospective Customer Experience is top of mind.
- Serve as the Commercial Liaison: Act as the definitive operational liaison between GO&S and the Sales organization, regularly attending commercial pipeline reviews as the unequivocal source of truth for support capabilities.
- Enforce Scoping Integrity: Create process and operational checkpoints within the pre-sales pipeline to eliminate scoping errors, misaligned verbal promises, and premature tier commitments.
- Standardize Operational Collateral: Partner with Enablement to maintain and publish clean pre-sales operational collateral, capability matrices, and standard SLA decks used during high-visibility customer presentations.
- Govern Pre-Sales Metrics: Track and report on key operational health indicators for pre-sales deal quality, scoping compliance, and pipeline velocity, utilizing metrics to drive data-backed commercial decisions.

## What We’re Looking For

- Proven Operational Background: 5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management, preferably within SaaS or corporate travel ecosystems.
- Cross-Functional Diplomat: Strong background working alongside high-velocity commercial teams and successfully navigating multi-regional internal organizations to protect operational boundaries while accelerating deals.
- Masterful Communicator: Strong interpersonal, communication, negotiation, and relationship-building skills, with a proven ability to confidently manage high-stakes commercial discussions and turn technical parameters into compelling stories.
- Critical Problem Solver: The ability to operate with high integrity, critical and independent thinking skills, sound judgment, and the courage to enforce operational guardrails in a revenue-driven environment.
- Analytical & Capacity Modeling Aptitude: Strong analytical skills with the ability to work with historical support data, AI automation metrics, and capacity modeling to validate custom pre-sales configurations.

## Similar roles

- [Lakebase Sales Specialist](https://hotfix.jobs/jobs/7bc61ea5-d11a-4c32-b24e-c02e78509d69) - Databricks - Remote
- [Senior Solutions Engineer, Strategic (Chicago)](https://hotfix.jobs/jobs/45061164-91bc-41a3-8d0a-72523af073cf) - Okta - Remote - $192k – $288k/yr
- [Senior Manager, Enterprise Sales](https://hotfix.jobs/jobs/2bac904b-6d3e-44bc-bfdc-abb40f13442e) - Muck Rack - Remote - From $250k/yr
- [Sr. Industry Manager, Retail](https://hotfix.jobs/jobs/5905fbd6-3f38-4652-8238-57c5c85a1b17) - Pinterest - New York, NY - $126k – $260k/yr
- [Senior Solutions Engineer](https://hotfix.jobs/jobs/4c12a84d-6d8a-488f-a062-e08f9f46ddac) - Okta - Maryland - $200k – $275k/yr

**Apply:** https://hotfix.jobs/jobs/1d678337-e0c4-45fc-9fa3-48746540fedf
**Canonical:** https://hotfix.jobs/jobs/1d678337-e0c4-45fc-9fa3-48746540fedf