# Learning & Development Manager III

**Company:** [ZoomInfo](https://hotfix.jobs/companies/zoominfo)
**Location:** Waltham, MA
**Role:** People Ops
**Salary:** $84k – $132k/yr
**Experience:** 5+ years
**Skills:** AI, lms, linkedin learning, Instructional Design, adult learning principles, dashboard development, KPI Tracking, Project Management, Stakeholder Management, learning operations
**Posted:** 2026-07-24

> The Learning & Development Manager III builds and optimizes scalable AI-powered learning programs, administers LMS platforms, designs training content, measures program impact through analytics, and executes onboarding, compliance, and capability-building initiatives to drive employee performance.

## Job Description

## Technology, AI & Learning Operations
- Support and optimize ZoomInfo’s learning technology ecosystem with an emphasis on efficiency, practicality, scalability, and AI-native solutions.
- Administer and optimize core learning platforms and tools, including Tangelo, LinkedIn Learning, and other AI-enabled learning technologies.
- Partner with the Learning & Development team and key stakeholders to implement and improve AI-powered learning experiences such as chatbots, agents, adaptive learning flows, and workflow automations.
- Serve as a key day-to-day resource for learning systems administration, including setup, configuration, assignment logic, learner support, troubleshooting, and reporting.
- Help evaluate new learning technologies and AI use cases with a focus on practical application, adoption, and business value.
- Identify opportunities to streamline learning operations through automation, improved workflows, and better system utilization.
- Support integrations, configurations, testing, and enhancements across the learning technology stack.

## Analytics, Measurement & Continuous Improvement
- Use data to support learning effectiveness, inform decisions, and improve programs over time.
- Track and report on key learning metrics across onboarding, compliance, and capability-building initiatives.
- Build and maintain dashboards and automated reporting that connect learning activity to learner engagement, completion, and selected business outcomes.
- Monitor learner feedback and program performance data to identify opportunities for improvement.
- Partner with stakeholders to share insights, highlight trends, and recommend practical enhancements.
- Support a data-driven approach to learning by ensuring reporting is accurate, timely, and actionable.

## Capability Building & Program Execution
- Support capability development by translating business needs and L&D strategy into scalable, well-executed learning solutions.
- Partner with the Learning & Development team and business stakeholders to implement learning programs that address skill gaps and support employee performance.
- Help design and launch scalable learning solutions across the employee lifecycle, including onboarding, role readiness, and development experiences.
- Translate identified learning needs into structured programs, learning paths, resources, and reinforcement plans.
- Coordinate pilots and program rollouts, track progress, and iterate based on feedback and results.
- Contribute to a culture of continuous learning by helping embed knowledge-sharing and skill development in the flow of work.

## Compliance & Learning Platform Administration
- Own the operational execution of required training and core learning processes.
- Assign, review, and manage mandatory compliance training for new hires and existing employees globally.
- Track learner progress and follow up on overdue training through automation, reporting, and stakeholder coordination.
- Maintain accurate training records and generate completion reports and dashboards for leadership and audit needs.
- Upload and manage courses, enrollments, learner groups, and assignment rules within learning platforms.
- Help ensure learning operations are consistent, efficient, and scalable across regions.

## Content Design, Delivery & Facilitation
- Design and facilitate effective learning experiences that are practical, engaging, and aligned to adult learning principles.
- Design learner-centered experiences using a mix of blended learning, microlearning, and AI-powered delivery.
- Facilitate onboarding, skills training, and development sessions for new hires, peers, and individual contributors as needed.
- Apply adult learning principles and instructional design best practices to create effective, usable learning experiences.
- Support rapid prototyping of minimum-viable learning solutions and improve them based on feedback and observed impact.

## Stakeholder Partnership & Program Coordination
- Build strong working relationships that support smooth execution and program adoption.
- Partner with HR, business stakeholders, and cross-functional teams to coordinate learning initiatives and support adoption.
- Communicate clearly with stakeholders on timelines, logistics, learner progress, and program updates.
- Help manage end-to-end execution for learning rollouts, including scheduling, communications, materials, and follow-through.
- Coordinate with vendors or external partners as needed to support delivery and operations.
- Surface risks, bottlenecks, and improvement opportunities proactively.

## Required Qualifications
- 5+ years of experience in Learning & Development, learning operations, HR, enablement, or a related function.
- Bachelor’s degree in Human Resources, Organizational Development, Education, Computer Science, Information Technology, or a related field.
- Hands-on experience administering and optimizing LMS or digital learning platforms.
- Experience building AI solutions that drive operational efficiency, people experience, and business outcomes.
- Strong knowledge of adult learning principles and instructional design methodologies.
- Strong analytical skills with experience in KPI tracking, dashboard development, and data-informed decision-making.
- Excellent project management, communication, and stakeholder coordination skills.
- Proven ability to support onboarding, enablement, or capability-building programs in a fast-paced, global environment.
- Ability to connect learning activity to employee performance and communicate impact clearly to stakeholders.
- Comfortable working independently, managing multiple priorities, and moving quickly from concept to execution.

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