# Partner Success Manager, Broker

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Customer Success
**Salary:** $79k – $117k/yr
**Experience:** 3+ years
**Skills:** SaaS, Hcm, Benefits, Payroll, Reporting, Analytics, Customer Success, Partner Management, Product Enablement, Cross-Functional Collaboration
**Posted:** 2026-06-22

> Manage broker partner relationships at Rippling, driving adoption of HCM features like Benefits and Payroll while collaborating with product and engineering teams. Requires 3+ years SaaS experience and strong benefits background.

## Job Description

## What you will do
- Develop long-lasting relationships - Manage a book of business, and own relationships with your key stakeholders - Build Rippling advocates!
- Become a virtual member of your partners’ teams - showing them how to improve workflows through the use of Rippling’s features including Benefits, Payroll, Reporting/Analytics, etc
- Increase adoption - Drive partner adoption of new feature roll-outs
- Offer white glove service - Ensure partners feel supported and engaged through attentive, personalized guidance and product enablement
- Triage critical customer & partner issues to resolution - Act as the Rippling liaison for partner questions, issues, or escalations. Make partners feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise.
- Become a product expert - you'll be a go-to resource for both partners and coworkers in a short amount of time
- Build cross-functional ties across Rippling
- Think like a partner - work directly with our engineering and product teams to constantly build new features and deliver an amazing new customer & partner experience
- Hold partners accountable to success through business reviews in alignment with their assigned Channel AE

## What you will need
- 3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role
- Strong benefits background
- Stellar written and verbal communication skills
- Track record of building strong customer or partner relationships
- Flexibility with changing job duties and responsibilities
- Excellent at time management, prioritizing tasks and adapting on a day to day basis
- Passion for training both partners and internal teams
- Thrives at building new processes when they don’t exist
- Interest in actively working with product and engineering teams

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**Canonical:** https://hotfix.jobs/jobs/1cfb418a-135a-4b12-be2e-2f7bd1c6b6c3