# Senior Director, IT

**Company:** [Docker](https://hotfix.jobs/companies/docker)
**Location:** Remote
**Role:** IT Support
**Salary:** CA$208k – CA$404k/yr
**Experience:** 12+ years
**Skills:** It Leadership, SaaS, Cloud Infrastructure, Enterprise Applications, Service-Level Agreements, It Service Management, Automation, Artificial Intelligence, Systems Integration, Help Desk Services, Device Lifecycle Management, Kpi Development
**Posted:** 2026-08-27

> Leads Docker’s global IT organization, setting strategy while overseeing help desk services, enterprise applications, devices, and employee productivity tooling. Requires 12+ years of IT leadership experience, SaaS/cloud expertise, and a bachelor’s degree.

## Job Description

## Responsibilities
- Set the mission, vision, and multi-year strategy for Docker’s Information Technology organization.
- Build a metrics-driven, business-focused IT organization with continual service improvement practices.
- Lead enterprise-wide help desk services, application management, device lifecycle logistics, and employee productivity tooling.
- Assess, architect, and right-size the applications footprint to enable connected systems, trusted information flow, and proactive decision-making.
- Establish relationships with technical leaders and business executives to align IT services with business needs.
- Anticipate and address technology debt, technical dependencies, and future scaling requirements.
- Develop service workflows, key performance indicators, service-level agreements, and real-time operational metrics.
- Motivate teams, promote technical advancements and best practices, and drive timely program execution.
- Optimize IT practices and solutions for internal and external customer impact.
- Partner with executives to identify how IT can support business and financial goals.
- Ensure employees receive workstations, accessories, and other IT productivity tools with high-quality service levels.

## Requirements
- 12+ years of global IT leadership experience, preferably in a fast-moving technology startup.
- Ability to conceptualize long-term business goals and develop processes to achieve them.
- Ability to formulate high-level strategy, translate it into tactical plans, and execute those plans.
- AI- and automation-first mindset, including proactively consolidating and managing systems and knowledge.
- Strong communication and interpersonal skills.
- Bachelor’s degree in computer science, information technology, engineering, or a related field.

## Nice to Have
- Master’s degree.
- Experience with modern SaaS and cloud-based infrastructures.
- Experience implementing and scaling enterprise application ecosystems.

## Compensation
- United States base salary: $207,550–$296,500, plus equity.
- Technology stipend equivalent to US$100 net per month.
- Equity for all full-time employees.
- Benefits include medical coverage, retirement benefits, paid holidays, paid parental leave, paid time off, and learning and development support; offerings vary by country.

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