# Head of People Operations

**Company:** [ChowNow](https://hotfix.jobs/companies/chownow)
**Location:** Remote
**Role:** People Ops
**Salary:** $197k – $245k/yr
**Experience:** 10+ years
**Skills:** human resources, Talent Acquisition, learning and development, Organizational Design, Workforce Planning, succession planning, Performance Management, executive coaching, employment law, people analytics, hr best practices, Automation, artificial intelligence, sphr, shrm-scp
**Posted:** 2026-08-04

> Leads enterprise-wide people strategy in partnership with the CEO and executive team, overseeing organizational effectiveness, workforce planning, leadership development, executive recruiting, and the People function. Requires 10+ years of progressive HR leadership experience and deep expertise in organizational change and talent programs.

## Job Description

## Responsibilities
- Serve as the primary strategic People partner to the CEO and executive leadership team.
- Lead organizational design initiatives, including team structure, role clarity, spans and layers, and organizational effectiveness.
- Develop and execute workforce planning strategies aligned with business priorities and growth plans.
- Drive performance management, succession planning, and talent review processes to strengthen leadership bench and organizational capability.
- Oversee executive recruiting strategy and partner with leaders on critical hiring decisions and talent assessment.
- Coach leaders through organizational change, employee relations, leadership challenges, and team effectiveness.
- Design and implement leadership development and manager capability programs.
- Use people analytics and business data to identify organizational risks, inform decisions, and measure program effectiveness.
- Evaluate and improve People processes, systems, and operating models, including the thoughtful use of automation and AI.
- Lead the People and Culture and Recruiting teams while ensuring operational excellence across HR, Talent Acquisition, Total Rewards, Compliance, and Employee Experience.

## Requirements
- 10+ years of progressive Human Resources leadership experience, including leading the People function for a growing organization.
- Experience overseeing Human Resources, Talent Acquisition, and Learning and Development functions.
- Demonstrated success partnering with CEOs and executive leadership teams on organizational strategy.
- Expertise in organizational design, workforce planning, succession planning, and performance management.
- Strong executive coaching and leadership development experience.
- Experience leading organizational change, restructures, and organizational scaling.
- Strong knowledge of employment law and HR best practices.
- Experience building and improving people processes using data and metrics.
- Excellent communication, influence, and stakeholder management skills.

## Nice-to-Haves
- Advanced HR certification such as SPHR or SHRM-SCP.
- Experience supporting employees in Canada, particularly knowledge of employment laws in British Columbia and Ontario.

## Compensation and Benefits
- Estimated base salary: **$197,000-$245,000**, depending on candidate experience and location.
- Eligible for the company's performance bonus program.
- Ongoing training and growth opportunities.
- Medical, dental, and vision plans.
- Mental health coverage.
- Unlimited paid vacation.
- Seven weeks of baby bonding time and eight weeks of paid pregnancy leave.
- 401(k) matching.
- Student loan assistance or continuing education reimbursement.
- Employee stock incentive plan.
- Pet insurance.

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