# Senior Technical Customer Support Engineer

**Company:** [Clickhouse](https://hotfix.jobs/companies/clickhouse)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 5+ years
**Skills:** ClickHouse, SQL, Olap, Distributed Systems, SaaS, AWS, Azure, GCP, Kafka, Kinesis, Spark, RabbitMQ, Open Source
**Posted:** 2026-08-24

> Provides senior technical support for ClickHouse users and customers across Latin America and global regions, handling cases, troubleshooting databases and distributed systems, supporting technical pre-sales activities, and mentoring others. Requires strong communication and experience in support or related engineering roles.

## Job Description

## Responsibilities
- Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community channels, and meetings.
- Triage and resolve technical support tickets while providing professional responses and guidance within service-level agreements.
- Develop solutions using ClickHouse Cloud and ClickHouse open source for documentation, knowledge bases, blogs, meetups, webinars, and training.
- Partner with Support Services, Engineering, Go-to-Market, and Product Management teams to define functionality needed by users and customers.
- Support pre-sales and post-sales activities, including technically complex proofs of concept.
- Provide on-call coverage and availability for high-quality 24x7 support in a global, distributed environment.
- Mentor and train colleagues, users, and customers, and share technical knowledge.
- Build trusted relationships with colleagues, customers, and partners.
- Suggest and implement improvements to Support processes.

## Requirements
- Senior technical experience in support engineering or a related role such as consulting, database administration, site reliability engineering, solutions engineering, software engineering, or systems engineering.
- Technical breadth and depth in ClickHouse open source or ClickHouse Cloud, or relevant domains including SQL databases, OLAP, cloud-native SaaS, and distributed systems.
- Availability aligned with required schedules for global 24x7 support coverage.
- Strong communication skills and the ability to work fully remotely with reliable connectivity.
- Teamwork, empathy, curiosity, self-direction, and a continuous-learning mindset.
- Ability to build trusted relationships with customers, colleagues, and partners.

## Nice-to-haves
- Experience with ClickHouse.
- Experience using, participating in, or contributing to open-source technologies.
- Experience with Azure, Google Cloud, or AWS.
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

## Compensation and Benefits
- Flexible work environment at a globally distributed, remote-friendly company.
- Employer healthcare contributions.
- Company stock options for new team members.
- Flexible time off in the United States and generous entitlement in other countries.
- USD $500 home-office setup allowance for remote employees.
- Opportunities to participate in company-wide global gatherings.

## Similar jobs

- [Senior Technical Solutions Engineer](https://hotfix.jobs/jobs/727c9a8c-fc52-4da9-977c-6ddfaa9f75c2) - Databricks - Bengaluru, India
- [Lead Support Engineer](https://hotfix.jobs/jobs/f6597c5e-33c4-4aed-b193-134086affba8) - Dynamo AI - Remote
- [Seller Systems Team Lead](https://hotfix.jobs/jobs/82dc0cc3-bc06-4c0d-9954-c1df8f6680b1) - Stripe - Bengaluru, India
- [Senior Manager, Technical Support](https://hotfix.jobs/jobs/0ded3d68-8efc-4b4f-b164-223ab55ba167) - Kong - Bengaluru, India
- [Senior Support Engineer](https://hotfix.jobs/jobs/17f52fac-eddc-41aa-9b5e-441ec673701a) - GitLab - Remote

**Apply:** https://hotfix.jobs/jobs/1c74d4a4-a050-42d0-860f-c979f7e22039
**Canonical:** https://hotfix.jobs/jobs/1c74d4a4-a050-42d0-860f-c979f7e22039