# Trainer

**Company:** [SpotOn](https://hotfix.jobs/companies/spoton)
**Location:** Royal Oak, MI
**Role:** Other
**Salary:** $59k – $75k/yr
**Experience:** 2+ years
**Skills:** Training Facilitation, Adult Learning Theory, Instructional Design, Learning Needs Analysis, Feedback And Coaching, Lms Platforms, Content Management, Cross-Functional Collaboration, SOPs, SaaS
**Posted:** 2026-07-02

> The Trainer independently delivers SpotOn's standardized onboarding curriculum and ILT sessions for new hires in Weeks 2-4, facilitates hands-on learning, tracks performance, and supports ongoing training programs. Requires 2-5 years in customer success, bachelor's degree, and strong facilitation skills; fintech/SaaS and certifications preferred.

## Job Description

## Responsibilities
- Independently facilitates the standardized Onboarding Core Curriculum for new hires.
- Deliver ILT sessions during Weeks 2–4 as deployed by Enablement Partners, covering role-based and operational content.
- Facilitate hands-on exercises, simulations, and scenario-based learning activities.
- Track trainee progress, milestones, and provide structured performance feedback.
- Deliver ongoing training programs and skill development workshops as needed.
- Update content to reflect process improvements, QA findings, and SME input.
- Collaborate with SMEs, WFM, and department leads to ensure training meets operational goals.
- Communicate progress and performance observations to stakeholders.
- Gather and analyze trainee feedback to improve training effectiveness.
- Recommend enhancements to content, delivery methods, and training workflows.
- Deliver high-quality, accurate work by adhering to SOPs, SLAs, and checklists.
- Identify and address process gaps or errors to drive continuous improvement.

## Requirements
- 2–5 years of professional experience in customer success or related roles.
- Bachelor’s degree in Business, Education, Communications, Psychology, or a related field.
- Proven knowledge of training facilitation and group engagement techniques.
- Hands-on experience with adult learning theory and instructional delivery.
- Demonstrated ability to conduct learning needs analysis and support assessments.
- Effective feedback and coaching techniques.
- Familiarity with LMS platforms and content management tools.
- Strong documentation, progress tracking, cross-functional collaboration, and communication skills.

## Nice-to-Haves
- Experience in fintech or SaaS environments.
- Train-the-Trainer (TTT) Certification, CompTIA CTT+, LinkedIn Learning or ATD micro-credentials in Facilitation or Instructional Design.
- An equivalent combination of education and experience may be considered.

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