# Forward Deployed Enablement Engineer - Customer Success

**Company:** [Palantir](https://hotfix.jobs/companies/palantir)
**Location:** New York, NY
**Role:** Customer Success
**Skills:** Python, SQL, Spark, Java, C++, JavaScript, TypeScript, Palantir Foundry, Palantir Aip, Data Engineering
**Posted:** 2024-11-13

> Embed with customer success teams to triage support, unblock workflows on Palantir platforms, and build tooling for scalable enablement. Requires strong problem-solving, communication, and proficiency in languages like Python, SQL, or Java.

## Job Description

## Responsibilities
- Respond to and triage incoming support requests from both internal and external teams.
- Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
- Build with Foundry and AIP to enhance enablement operations and use creativity to solve novel problems.
- Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on-call rotation for critical customer-facing incidents.
- Take ownership as the first responder for issues.

## Requirements
- Background in Data Science, Computer Science, Engineering or STEM OR equivalent relevant practical experience in a technical or engineering role.
- Ability to continuously learn and work independently with minimal supervision.
- Excellent written and verbal communication skills for technical and non-technical stakeholders.
- Strong creative problem solving skills.
- Comfortable in rapidly changing environment with dynamic objectives.
- Proficiency with one or more programming languages or data engineering frameworks, such as **Python**, **SQL**, **Spark**, **Java**, **C++**, **TypeScript/JavaScript**, or similar.

## Similar roles

- [Tax Support Specialist](https://hotfix.jobs/jobs/e0093009-58c0-4284-96ce-2c6d64abf754) - Sphere - San Francisco, CA
- [Customer Onboarding Manager](https://hotfix.jobs/jobs/7b71afb6-595c-4acb-af14-f5ebede5c21a) - Idme - McLean, VA - $175k – $205k/yr
- [Care Pro Relationship Manager](https://hotfix.jobs/jobs/959a6fd4-60b8-4706-bd6b-2f58d187b830) - Honor - Remote - $64k – $68k/yr
- [Client Manager](https://hotfix.jobs/jobs/02b086d0-57f2-4700-994e-8593e43e7811) - Honor - Remote - $64k – $69k/yr
- [Customer Success Manager, Strategic Agency](https://hotfix.jobs/jobs/41b50034-d291-48a4-90a6-673878047d5b) - Scrunch - New York, NY - $110k – $140k/yr

**Apply:** https://hotfix.jobs/jobs/1c49659f-5e51-4db4-b39d-ae24cb176858
**Canonical:** https://hotfix.jobs/jobs/1c49659f-5e51-4db4-b39d-ae24cb176858