# Customer Solutions Engineer )

**Company:** [Checkly](https://hotfix.jobs/companies/checkly)
**Location:** Remote
**Role:** Sales Engineering
**Salary:** $80k – $185k/yr
**Skills:** JavaScript, Node.js, AI Tools, Claude, Codex, Technical Documentation
**Posted:** 2026-07-15

> Customer Solutions Engineer supporting technical evaluations, implementations, and adoption of Checkly's AI-native monitoring and observability platform. Requires technical coding skills (JS/Node preferred), customer-facing experience, and ability to use AI tools for demos and POCs.

## Job Description

## Responsibilities
- Learn Checkly and the Monitoring space deeply, then help customers solve real reliability problems.
- Support prospects through technical evaluations alongside our senior CSE and sales team.
- Help existing customers with technical questions, implementations, and adoption.
- Contribute to technical documentation and internal playbooks as you learn what works.
- Speak with customers directly and share your learnings with Product and Engineering.

## Requirements
- Some professional experience in a technical, customer-adjacent role. That could be software engineering with meaningful customer interaction, technical consultancy, professional services, developer relations, or a similar path.
- Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred).
- Ability to use AI tools to accelerate customer-facing work: researching prospect environments, generating tailored demo code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools.
- Genuine interest in working directly with customers. You enjoy talking to people, running demos, and explaining technical concepts clearly.
- Excellent spoken and written English skills.
- Ability to be autonomous and self-motivated in an async-work environment, while you also enjoy getting to know your colleagues and helping others.
- Located in the ET+/-1 time zones.

## Nice-to-Haves
- Experience in the monitoring or observability space.

## Compensation
- 70% base salary - 30% commission split.
- $107k-$155k OTE for someone in the US.
- $134k-$185k OTE for someone in US Tier 1 locations like NYC, Boston.
- Stock options.
- Flexible paid vacation.
- Paid sick leave & up to 14 weeks of paid parental leave.

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