# Senior Professional Services Engineer

**Company:** [Temporal](https://hotfix.jobs/companies/temporal)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $133k – $174k/yr
**Experience:** 5+ years
**Skills:** Temporal, Go, Java, Python, TypeScript, Distributed Systems, Workflow Orchestration, Observability, Incident Response, Kubernetes, Capacity Planning, Runbooks
**Posted:** 2026-08-12

> Senior Professional Services Engineer delivering and operating reliable Temporal implementations for customers and partners. The role combines hands-on coding, distributed-systems expertise, production operations, observability, technical enablement, and customer-facing delivery.

## Job Description

## Responsibilities
- Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams.
- Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.
- Identify and remove early activation blockers before they become escalations.
- Help customers stand up and operate Temporal Server in production, including self-hosted environments.
- Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning.
- Establish observability and reliability standards through metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
- Create reusable runbooks, templates, examples, and documentation to improve delivery quality across engagements.
- Lead hands-on workshops and training for customer and partner engineers.
- Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering.
- Provide product and engineering feedback based on implementation patterns and failure modes.

## Requirements
- Experience delivering and operating production systems where reliability and incident response matter.
- Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
- Hands-on coding ability in at least one major language, such as Go, Java, Python, or TypeScript.
- Experience deploying and operating production services in cloud or self-hosted environments.
- Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.
- Comfortable working directly with customers during high-stakes delivery situations.
- Strong debugging skills and ability to navigate ambiguity and real-world constraints.
- Ability to teach and enable other engineers.

## Nice-to-haves
- Experience with workflow orchestration systems, distributed task processing, or durable execution concepts.
- Experience building observability programs, including dashboards, alerting strategies, and operational maturity models.
- Experience creating reusable reference architectures, templates, or internal enablement programs.
- Strong partnership skills with product and engineering teams.
- Experience working with partners or services delivery models at scale.

## Compensation
- Annual salary range: $132,600–$174,037.

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