# Customer Experience - Dental Lab Technician

**Company:** [Dandy](https://hotfix.jobs/companies/dandy)
**Location:** Remote
**Role:** Support Engineering
**Salary:** CA$69k – CA$77k/yr
**Experience:** 3+ years
**Skills:** 3Shape Cad/Cam, Dental Cad Design, Implant Systems, Scan Bodies, Crown And Bridge, Dental Workflows, Technical Support, Customer Service, Problem-Solving
**Posted:** 2026-09-02

> Provides bilingual French-English technical and clinical support to dental clinicians, reviewing digital case designs, troubleshooting workflows, and coordinating with lab teams. Requires 3+ years as a dental technician and 2+ years using 3Shape CAD/CAM for implant and crown-and-bridge cases.

## Job Description

## Responsibilities
- Partner with doctors in real time to review and refine case designs for optimal aesthetic and functional patient outcomes.
- Provide expert guidance on complex cases and build clinician confidence in digital tools.
- Communicate with clinicians by phone, chat, and video to troubleshoot issues, clarify workflows, and provide empathetic technical support.
- Liaise between doctors and dental lab teams, translating clinical feedback into production outcomes.
- Manage multiple complex conversations simultaneously while meeting tight deadlines and maintaining quality standards.

## Requirements
- Fluent written and verbal Canadian French and English.
- Based in Canada and legally authorized to work in Canada.
- 3+ years of experience as a dental technician.
- 2+ years of experience with 3Shape CAD/CAM design, including implant and crown and bridge cases.
- Deep understanding of digital dental workflows, implant systems, scan bodies, and dental design best practices.
- Technologically adept and able to learn dental design platforms quickly.
- Proven ability to build rapport with clinicians, provide empathetic support, and handle complex concerns professionally.
- Excellent verbal and written communication skills, including translating clinical and technical feedback into actionable insights.
- Comfortable communicating live with doctors through chat, phone, and video.
- Strong independent problem-solving and multitasking skills.
- Ability to work in a fast-growing, fully digital lab environment.

## Nice-to-haves
- Previous experience in a customer-facing laboratory role.

## Schedule and Compensation
- Available shift: 8:00 a.m.–5:00 p.m. ET.
- Salary: CAD 68,640–76,960 annually.
- Full-time benefits typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and paid time off.

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