# Customer Support Advocate

**Company:** [Taskrabbit](https://hotfix.jobs/companies/taskrabbit)
**Location:** Remote
**Role:** Customer Support
**Salary:** PLN83k – PLN83k/yr
**Experience:** 1+ years
**Skills:** Customer Service, Email Support, Chat Support, Phone Support, Problem Solving, Written Communication, Verbal Communication, Customer Experience
**Posted:** 2026-08-10

> Provides empathetic, solutions-focused support to Clients, Taskers, and Partners across email, chat, messaging, and phone channels. The role requires at least one year of customer service experience plus fluency in English and Spanish.

## Job Description

## Responsibilities

- Champion customer satisfaction by providing a personalized, caring approach in every interaction.
- Recognize customers' unique needs and concerns and contribute to a positive, inclusive environment.
- Balance urgency with genuine care in customer interactions.
- Understand customer needs and preferences through direct interactions and feedback.
- Use feedback to inform decisions that improve customer satisfaction.
- Identify trends in customer inquiries and behavior to anticipate customer needs.
- Assess and adapt approaches to maintain a positive customer experience.
- Take ownership of customer concerns and apply disciplined curiosity when investigating issues.
- Proactively identify and implement effective resolutions.
- Serve as a trusted resource for Clients, Taskers, and Partners.

## Requirements

- At least 1 year of experience in a customer service role.
- Experience handling email, chat, messaging, and phone interactions.
- Fluency in English and Spanish.
- Exceptional problem-solving skills, including the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity.
- Empathetic communication skills.
- Ability to communicate effectively and rapidly through written and verbal channels.
- Detail-oriented approach and commitment to high-quality service.

## Compensation & Benefits

- Annual gross base pay of **82,800 PLN**.
- Total compensation may also include a company bonus, benefits, and perks.
- Flexible time off, including two company-wide closure weeks.
- Product, wellness, productivity, and education stipends.
- IKEA discounts.
- Reproductive health support.
- Benefits vary by country of employment.

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