# Manager of Customer Success

**Company:** [Coast](https://hotfix.jobs/companies/coast)
**Location:** Draper, UT
**Role:** Customer Success
**Salary:** $120k – $140k/yr
**Experience:** 5+ years
**Skills:** Salesforce, Sigma, Outreach, Customer Success, Account Management, Onboarding, Retention, Expansion, Fintech, SaaS
**Posted:** 2026-01-22

> Leads a team of Customer Success Managers while managing a personal book of business, driving onboarding, activation, retention, and expansion for fleet and fuel card customers. Requires 5+ years in CS or account management with 2+ years managing teams, player-coach experience, and data fluency.

## Job Description

## What You'll Do

- **Lead & Coach**: Manage and mentor a team of high-performing CSMs, focusing on call coaching, onboarding execution, fleet activation, and account health.
- **Own Accounts**: Carry a book of business to stay close to the customer experience and model best-in-class onboarding, retention, and expansion skills.
- **Drive Activation**: Ensure your team drives velocity and depth of onboarding.
- **Create Value**: Help CSMs demonstrate customer value across the lifecycle—from onboarding through maturity—with account-specific plans tied to clear use cases.
- **Maximize Expansion**: Support CSMs in creating CSQOs and building a proactive expansion pipeline.
- **Upskill the Team**: Develop a repeatable 1:1 coaching and enablement framework to improve onboarding, account health, and teammate performance.
- **Build Systems Excellence**: Champion operational rigor and data fluency across **Salesforce**, **Sigma**, **Outreach**, and our AI toolkit to guide prioritization and performance.

## What We're Looking For

- 5+ years in Customer Success or Account Management, with 2+ years managing CSMs or frontline customer-facing teams
- A proven player-coach: you lead by example while enabling others to succeed
- Track record of high-touch onboarding and expansion motions in SMB and mid-market
- Expertise in creating structure from ambiguity—using data, systems, and coaching to drive repeatable outcomes
- Strong communicator with a bias for clarity, urgency, and action
- Deep empathy for customers—and for the CSMs who serve them
- **Bonus**: familiarity with fintech, SaaS, or operations-heavy customer segments

## Compensation

**On Target Earnings**: $120,000 - $140,000
**Equity grant**: commensurate with level determined at the discretion of the company, with meaningful potential upside given the company’s early stage
**Benefits**:
- Medical, dental and vision insurance
- Unlimited paid time off (vacation, personal well being, paid holidays)
- Paid parental leave
- $400 accessories allowance for home office setup to be spent on a keyboard, mouse, headphones, etc.
- Free lunch every Friday

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