# Staff Technical Customer Success Manager

**Company:** [Kong](https://hotfix.jobs/companies/kong)
**Location:** Remote
**Role:** Customer Success
**Salary:** $160k – $200k/yr
**Experience:** 7+ years
**Skills:** APIs, Microservices, Kubernetes, Containers, Cloud Native, Api Management, DevOps, CI/CD, Cloud Computing, Iaas, SaaS, Open Source
**Posted:** 2026-09-08

> Staff-level customer success professional managing technically sophisticated commercial accounts, driving adoption and growth, and partnering with Sales and Product. Requires customer-facing experience in SaaS, open-source, or infrastructure software plus strong cloud-native, API, and DevOps knowledge.

## Job Description

## Responsibilities
- Coach customers throughout their lifecycle and collaborate with Customer Experience teams to achieve customer outcomes.
- Help customers develop AI- and API-optimized technology visions and adoption plans.
- Define effective post-sales engagement strategies, recommendations, and success criteria.
- Partner with Sales and Product teams to maximize customer value from Kong solutions.
- Manage a portfolio of commercial customers and identify growth opportunities and patterns suitable for automation.
- Improve customer engagement tooling and team processes through self-service technology and reusable assets.
- Lead and contribute to innovative customer projects.
- Develop subject-matter expertise in Kong products and technologies and apply it to customer use cases.
- Collaborate with peers, business partners, and cross-functional groups.

## Requirements
- Experience in customer-facing, technically advanced environments at SaaS, open-source, or infrastructure software companies.
- Experience managing a commercial customer portfolio.
- Strong understanding of complex technology environments.
- Knowledge of cloud-native technologies, including containers, Kubernetes, and microservices.
- Foundational understanding of API management.
- Understanding of DevOps, CI/CD, and cloud computing infrastructure as a service (IaaS).
- Strong organizational, communication, self-awareness, problem-solving, and self-directed working skills.
- Passion for technology and customer success.

## Compensation
- Annual salary: $160,000–$200,000.

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