# Principal Product Manager

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Product Management
**Salary:** $171k – $252k/yr
**Experience:** 7+ years
**Skills:** Product Management, API Design, Platform Products, Roadmapping, Cross-Functional Collaboration, Data Analysis, A/B Testing, Developer Experience, B2B Enterprise, Mentorship
**Posted:** 2026-06-05

> Lead strategy and execution for Twilio’s SMS and RCS APIs, shaping developer experience and platform growth at global scale. Requires 7+ years of product management experience with strong API/platform and cross-functional leadership skills.

## Job Description

## Responsibilities
- Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience.
- Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale.
- Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions.
- Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate.
- Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities.
- Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences.
- Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability.
- Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.

## Requirements
- 5+ years (7+ preferred) experience in product management.
- Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions.
- Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics.
- Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability.
- Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives.
- Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact.
- BS in Computer Science, Engineering, or equivalent practical experience.

## Nice-to-Haves
- Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth.
- Advanced degree: MBA or Master’s in CS or related discipline.

## Compensation & Benefits
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120 - $213,900.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
- Based in the San Francisco Bay area, California: $201,280 - $251,600.
- Eligible to participate in Twilio’s equity plan and corporate bonus plan.
- Health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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