# Field Support Specialist

**Company:** [Sprinter Health](https://hotfix.jobs/companies/sprinter-health)
**Location:** Remote
**Role:** Customer Support
**Salary:** $65k – $85k/yr
**Experience:** 1+ years
**Skills:** Slack, Google Workspace, Looker, Zendesk, Customer Service, Operations Support, Project Coordination, Ticketing Systems, Process Documentation, Problem Solving
**Posted:** 2026-06-15

> Provide real-time support to mobile clinicians via Slack, phone, and Zendesk while troubleshooting operational issues and coordinating projects in a fast-paced healthcare startup.

## Job Description

## Responsibilities
- Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk
- Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses
- Communicate clearly and empathetically, building trust and confidence with Sprinters
- Escalate issues appropriately to Market Operations or Clinical Managers
- Track and document field challenges to identify patterns and process improvements
- Support ad-hoc operational projects and process documentation as assigned

## Requirements
- 1+ year of experience in operations support, customer service, healthcare administration, or similar
- Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset
- Ability to stay calm and effective under pressure
- Comfortable with tools like Slack, Google Workspace, Looker, and ticketing systems like Zendesk
- Availability to work flexible hours, including mornings or weekends, as business needs evolve

## Nice-to-Haves
- Prior healthcare or startup experience
- Experience in a support center, dispatch, or field operations environment
- Experience supporting fast-moving startup projects, including coordinating tasks, tracking follow-ups, documenting processes, and helping teams stay organized
- Strong project management skills, with the ability to manage competing priorities, communicate updates clearly, and move work forward with minimal direction

## Benefits
- Medical, dental, and vision coverage—100% paid for you and your dependents
- 401(k) with company match
- Short- and long-term disability, life insurance, and more

## Similar roles

- [Client Experience Manager](https://hotfix.jobs/jobs/769ed1c7-8190-403c-87b1-ccf4e1fbaa5e) - Prompt Health - Remote - $65k – $95k/yr
- [Billing Support Specialist II](https://hotfix.jobs/jobs/85a63db0-b937-4e36-9030-945ef98afea9) - Rula - Remote - $63k – $70k/yr
- [Support Specialist](https://hotfix.jobs/jobs/077ad09f-32bd-42e7-b356-b99d75038105) - Fora - New York, NY - $60k – $90k/yr
- [Support Specialist](https://hotfix.jobs/jobs/ebdcea01-3988-4752-9dba-45a967ad456a) - Zocks - Denver, CO - $70k – $80k/yr
- [Technical Customer Support Specialist](https://hotfix.jobs/jobs/a84389ca-4f4f-47ca-9740-d1f280242efb) - Zoo - Remote - $60k – $80k/yr

**Apply:** https://hotfix.jobs/jobs/1adf3347-ef1c-4e87-9f4e-a55b62353310
**Canonical:** https://hotfix.jobs/jobs/1adf3347-ef1c-4e87-9f4e-a55b62353310