# Technical Services Engineer

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Dublin, Ireland
**Role:** Support Engineering
**Experience:** 5+ years
**Skills:** MongoDB, Linux, Python, Java, JavaScript, Go, C++, Ruby, DNS, TCP/IP, Ssl/Tls, Kubernetes, AWS, Azure, GCP
**Posted:** 2026-08-12

> Provides advanced technical support for customers running MongoDB workloads, troubleshooting database, application, operating system, and infrastructure issues. The role requires 5–6 years of relevant experience, strong Linux and networking expertise, scripting ability, and excellent customer communication skills.

## Job Description

## Responsibilities
- Advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure.
- Troubleshoot complex issues and help customers run critical MongoDB workloads confidently.
- Solve customer challenges involving architecture, performance, recovery, and security.
- Lead investigations from diagnosis through resolution, providing clear and actionable guidance.
- Partner with Product Management and Engineering to advocate for customers and improve MongoDB.
- Build tools, documentation, and training; mentor peers and raise technical excellence.

## Requirements
- 5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field.
- Experience running complex, mission-critical production database systems.
- Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting.
- Solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS.
- Ability to read code and write basic scripts in one or more languages such as Python, Java, JavaScript, Go, C++, or Ruby.
- Experience analyzing issues across application, database, operating system, storage, and infrastructure layers.
- Awareness of customer workload requirements involving performance, availability, scalability, and security.
- Excellent customer communication, prioritization, collaboration, and decision-making skills.

## Nice-to-haves
- Python experience and familiarity with agent frameworks such as LangGraph or CrewAI.
- Experience with distributed full-text, vector, or semantic search, including Solr, Lucene, or MongoDB Vector Search.
- Experience building or supporting agentic AI applications, workflows, or integrations.
- Experience with large-scale relational or NoSQL databases.
- Familiarity with MongoDB, Git, LDAP, Kerberos, Active Directory, AWS, Azure, or Google Cloud.
- Experience with Kubernetes, containers, enterprise operators, or secure multi-tenant environments.

## Success Measures
- Within 3 months, complete new-hire training and build a strong understanding of MongoDB and its ecosystem.
- Within 6 months, work confidently with customers, handle a broad range of cases, and complete the MongoDB Certified Associate Database Administrator exam.
- Within 12 months, support peers with advanced diagnostics and handle technical escalations independently.

## Work Arrangement
- Based in Dublin, Ireland, as part of a collaborative in-office team.
- Five-day role with a Tuesday–Saturday, Sunday–Thursday, or five-day schedule covering both Saturday and Sunday.
- Under the hybrid model, weekend schedules require two office days per week.

## Similar jobs

- [Customer Support Engineer](https://hotfix.jobs/jobs/bfab0fd9-d5d8-44f4-a3aa-b9fae7f70cf2) - PlanetScale - Remote
- [Technical Escalations Engineer 2](https://hotfix.jobs/jobs/4f5bb18e-54fd-4f94-8285-56a278a8d773) - Datadog - Dublin, Ireland
- [Technical Support Engineer](https://hotfix.jobs/jobs/a4e5f7f6-852e-4ce2-94d4-f6d9280a8791) - ConductorOne - Remote - $120k – $140k/yr
- [Software Engineer, User Operations](https://hotfix.jobs/jobs/9adb5bd8-1815-4cfc-83a1-b9e513e3d7e1) - Cursor - Remote
- [Technical Services Engineer](https://hotfix.jobs/jobs/d65de42f-a176-458c-b527-8b3e31bfa5b5) - MongoDB - Mexico City, Mexico

**Apply:** https://hotfix.jobs/jobs/1ad61882-2b8b-471d-bd1d-5724939881f2
**Canonical:** https://hotfix.jobs/jobs/1ad61882-2b8b-471d-bd1d-5724939881f2