# Technical Account Manager, West

**Company:** [Wiz](https://hotfix.jobs/companies/wiz)
**Location:** Remote
**Role:** Customer Success
**Salary:** $100k – $120k/yr
**Experience:** 8+ years
**Skills:** Cloud Security, AWS, GCP, microsoft azure, oci, cnapp, Docker, Kubernetes, CI/CD, Infrastructure As Code, version control systems, Linux, Windows, CRM, log analysis
**Posted:** 2026-08-04

> The Technical Account Manager drives deployment, adoption, and value realization for enterprise customers using the Wiz cloud-security platform. The role combines cloud-security expertise, technical troubleshooting, executive communication, account management, and cross-functional customer advocacy.

## Job Description

## Responsibilities

### Customer Technical Guidance
- Serve as a trusted technical advisor throughout customers’ Wiz journey.
- Guide customers through deployment, configuration, and operationalization of Wiz using best practices and cloud-security expertise.
- Act as the primary technical contact for a book of customers, resolving technical questions and issues through email, meetings, Slack, and support tickets.
- Monitor emerging cloud-security threats and stay current on Wiz features and functionality.

### Adoption, Value, and Customer Satisfaction
- Develop success plans with measurable goals aligned to customers’ security and compliance objectives.
- Lead customers toward full adoption and value realization across Cloud, Code, and Runtime security.
- Project-manage adoption and operationalization goals across business units and stakeholders.
- Resolve people, process, and technology blockers with internal and external parties.
- Track business goals, adoption, utilization, and value realization.
- Report progress and results through executive-friendly communications, QBRs, and executive briefings.

### Customer Advocacy and Account Management
- Capture feature requests and adoption blockers and liaise with Product and Engineering teams on priorities and solutions.
- Manage a book of up to 15 customers, depending on size and complexity.
- Identify expansion opportunities and assist with renewals in partnership with Sales and Renewals teams.
- Identify and act on customer risks, including satisfaction, churn, renewal, and tenant health.
- Build relationships with customer stakeholders from C-level executives to practitioners.

### TAM Organization Development
- Improve Wiz’s TAM processes and collaborate across go-to-market teams.
- Develop documentation, mentor associate TAMs, and build technical subject-matter expertise.
- Partner cross-functionally to improve internal processes.

## Requirements

### Experience and Education
- 5–8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product.
- Relevant backgrounds include Technical Account Management, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineering, and Architecture.
- Bachelor’s degree in Computer Science, Engineering, or a similar field, or equivalent experience.
- Ability to work effectively in ambiguous environments and contribute to refining the TAM function.

### Technical Knowledge
- Strong understanding of cloud services and architecture in at least one cloud service provider: AWS, Google Cloud, Azure, or OCI.
- Familiarity with cloud-security best practices, common threat models, and CNAPP use cases.
- Familiarity with Docker and Kubernetes and their security considerations.
- Familiarity with DevOps technologies, including CI/CD, infrastructure as code, and version control systems.
- Familiarity with Linux and Windows operating-system concepts and runtime sensing.
- Strong problem-solving skills and ability to troubleshoot complex technical issues across internal and external teams.
- Ability to continuously learn emerging cloud and security technologies.

### Account Management and Customer Success
- Proven experience managing a book of business with 5–10+ customers.
- Track record of building enterprise-client relationships, driving customer outcomes, and exceeding performance targets.
- Ability to enable customers on the Wiz platform and solve problems ranging from straightforward to highly complex.
- Willingness to support customers across Slack, email, and support tickets.
- Ability to use data and systems, including CRM and log-analysis tools, to monitor customer health and identify trends.
- Excellent communication and interpersonal skills with stakeholders at all organizational levels.

## Compensation and Benefits
- Full-time compensation includes base salary, bonus, equity, and benefits.
- Compensation varies by role, level, location, job-related skills, experience, and education or training.

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