# Account Manager, Commercial

**Company:** [PandaDoc](https://hotfix.jobs/companies/pandadoc)
**Location:** Remote
**Role:** Account Management
**Experience:** 4+ years
**Skills:** SaaS, Salesforce, Gong, Slack, Salesloft, Pandadoc, CRM, Revenue Forecasting, Account Management, Customer Success
**Posted:** 2026-09-01

> Manages and expands a portfolio of Commercial SaaS customers by driving renewals, retention, and revenue growth. The role requires 4+ years in a quota-carrying account management or sales position, strong forecasting and communication skills, and cross-functional collaboration.

## Job Description

## Responsibilities
- Drive revenue growth within an assigned Commercial customer portfolio by exceeding Net Dollar Retention targets and identifying expansion opportunities.
- Partner with Customer Success to improve customer adoption, address needs, reduce churn, and maximize retention.
- Conduct account health reviews, communicate delivered value, and develop strategies for continued growth.
- Build deep knowledge of clients’ businesses, challenges, and goals to identify strategic opportunities.
- Collaborate with Customer Success, Legal, Accounting, Product, Marketing, Sales, and other cross-functional teams.
- Provide accurate weekly revenue forecasts and maintain CRM opportunity and account data.
- Demonstrate PandaDoc’s value to Commercial customers and advocate for the product.
- Communicate customer feedback, feature requests, and product insights to the Product team.
- Participate in ongoing enablement and company training.

## Requirements
- 4+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally in SaaS.
- Experience managing the full renewal cycle.
- Proven ability to forecast revenue accurately and contribute to reliable business projections.
- Track record of exceeding sales targets and achieving measurable results.
- Strong written and verbal communication skills, including the ability to articulate value propositions.
- Experience conducting effective in-person and virtual client meetings.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to work independently and collaborate across distributed teams.
- Analytical, adaptable, self-motivated, resourceful, and committed to continuous learning.

## Nice to Have
- Experience with Gong, Slack, Salesforce, SalesLoft, or PandaDoc.
- Familiarity with the Commercial market and its customer challenges and opportunities.

## Compensation and Benefits
- Uncapped annual sales commission in accordance with the relevant plan documents.
- Open culture emphasizing feedback and professional development.
- Global, distributed team environment.
- Six self-care days per year.
- Monthly SPIF sales contests.
- Promotion opportunities.

## Similar jobs

- [Enterprise Account Manager](https://hotfix.jobs/jobs/835cba23-b7dc-4192-828d-e8046e3ae889) - Fareharbor - Boston, MA - $71k – $107k/yr
- [Account Manager - Rentals](https://hotfix.jobs/jobs/6f8932c2-3598-4615-8dbc-94d60b81acae) - Bilt Rewards - New York, NY - $110k – $150k/yr
- [Account Manager](https://hotfix.jobs/jobs/09c1de33-059e-4480-bc22-d330a6a237d0) - GameChanger - Remote - $65k – $85k/yr
- [Account Growth](https://hotfix.jobs/jobs/3013e4ad-8fe7-428a-b9ad-4653d270b760) - Morpho - Remote
- [Channel Manager](https://hotfix.jobs/jobs/e4a8b8b8-a319-4efd-b9d0-f7a86aa583b3) - CommandLink - Remote - $60k – $75k/yr

**Apply:** https://hotfix.jobs/jobs/1a3a863a-fd30-4880-b438-5b9825b5efcb
**Canonical:** https://hotfix.jobs/jobs/1a3a863a-fd30-4880-b438-5b9825b5efcb