# Senior HR Business Partner

**Company:** [Decagon](https://hotfix.jobs/companies/decagon)
**Location:** San Francisco, CA, New York, NY
**Role:** People Ops
**Salary:** $190k – $240k/yr
**Experience:** 8+ years
**Skills:** hrbp, org design, Workforce Planning, Change Management, Performance Management, Employee Relations, sales compensation, gtm dynamics, succession planning, Talent Acquisition, people ops
**Posted:** 2026-07-23

> Serve as strategic HR Business Partner to Sales, Customer Success, and Implementation leaders at fast-growing conversational AI company. Advise on org design, performance management, compensation, and scaling HRBP frameworks for revenue teams in a high-growth SaaS environment.

## Job Description

## Strategic Partnership & Org Effectiveness
- Act as a strategic advisor to senior leaders across Customer and Sales orgs (Sales, Customer Success, Implementation).
- Partner with executives on org design, workforce planning, territory/coverage models, and team effectiveness.
- Partner with Finance and RevOps/Sales Ops on headcount planning, sales compensation design, and comp cycle execution for GTM orgs.
- Build the playbooks and frameworks — onboarding, ramp, performance calibration, comp cycles — tailored to the pace and structure of revenue-generating teams.

## Performance, Coaching & Culture
- Provide coaching to leaders and managers on performance, feedback, and people leadership, including sitting in on difficult conversations and providing immediate, actionable feedback.
- Coach frontline and second-line sales/CS managers on inspection rigor and differentiating performance in a quota-driven environment.
- Drive consistent and fair performance management, promotions, and career development processes.
- Use people and business data — attrition, ramp, pipeline, productivity — to proactively flag talent and retention risk before it becomes a business problem.

## Employee Relations & Leadership Coaching
- Serve as a trusted advisor on complex employee relations matters within Customer and Sales orgs, balancing fairness, business need, and compliance.
- Build a culture of trust and transparency by advising leaders on communication, recognition, and engagement strategies.

## Cross-Functional Collaboration & Change
- Collaborate with People Ops, People COEs, and Talent Acquisition to ensure seamless onboarding, engagement, and employee experience.
- Own change management initiatives, guiding teams through periods of transformation and growth.
- Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.
- Serve as a cultural ambassador, ensuring our values are embedded in everyday leadership and decision-making.

## Requirements
- 8+ years of experience in HR, with a strong track record as an HRBP or People Partner in high-growth SaaS or tech companies, ideally supporting Sales, Customer Success, or other revenue-generating orgs.
- Experience advising executive and senior leaders across multiple functions.
- Deep fluency in GTM/Customer org dynamics: quota-carrying performance management, ramp and productivity curves, incentive comp structures, and account/territory coverage models.
- Expertise in org design, change management, workforce planning, and succession planning.
- Strong understanding of performance management, employee relations, compensation, and engagement practices.
- Demonstrated ability to scale HRBP or People Partner functions from early stages into mature teams.
- Excellent interpersonal and communication skills; able to build trust at all levels of the company.
- Comfortable operating in both strategic and hands-on capacities in a dynamic, fast-changing environment.

## Nice-to-Haves
- Thrive in hypergrowth SaaS environments where ambiguity is the norm.
- Global HR experience (multi-country orgs, EORs, compliance at scale) — particularly relevant given Decagon's Customer and Sales orgs are among the first to scale internationally.
- Worked closely with Finance and RevOps on headcount planning and sales compensation strategy.
- AI-forward mindset to HR operations — using tools to automate repetitive HRBP work and free up time for strategic partnership.

## Compensation
$190k - $240k + Equity

## Benefits
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office

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