# Senior Payroll Operations Specialist I

**Company:** [Wrapbook](https://hotfix.jobs/companies/wrapbook)
**Location:** Remote
**Role:** Finance & Accounting
**Salary:** $93k – $144k/yr
**Experience:** 5+ years
**Skills:** Payroll Processing, Union Compliance, Multi-State Payroll, Notion, Salesforce, Excel, Sop Documentation, Process Improvement, AI Tools, Remittance Operations
**Posted:** 2026-06-09

> Advanced payroll operations specialist handling complex remittance, union compliance, and corrections in a high-volume multi-state environment. Mentors teammates, maintains SOPs, and drives process improvements.

## Job Description

## What You'll Do
- Own end-to-end payroll remittance operations including corrections, reversals, overpayments, and contribution remittances — resolving cases within SLA with clear documentation throughout
- Serve as an escalation point for complex union and agency issues; identify root causes of reporting discrepancies and coordinate resolution with appropriate payroll teams
- Mentor team members on complex remittance and compliance matters, actively raising the skill level of those around you
- Document and maintain SOPs, keeping them current, complete, and usable without additional coaching
- Identify gaps in payroll operations processes and bring forward concrete recommendations for improvement
- Partner cross-functionally on payment and client funding questions, system testing, and payroll-related project work
- Leverage AI tools to optimize operational workflows and adopt emerging functionalities that improve team efficiency and accuracy
- Proactively surface issues — with proposed solutions — and act as SME across teams to drive them to closure

## What You'll Have
- 5+ years of end-to-end, multi-state payroll processing experience
- Advanced union expertise; ability to handle complex remittance and compliance issues independently
- Experience in third-party payroll or entertainment/film industry payroll strongly preferred
- Proficiency in Notion and Salesforce; intermediate Excel skills
- Demonstrated ability to document processes clearly and maintain SOPs that others can follow without hand-holding
- Strong communication and conflict resolution skills — comfortable working across teams and with external agencies
- Proactive approach to AI tooling; comfortable adopting and applying new workflows to improve operational efficiency
- FPC or CPP certification preferred

## Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

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**Apply:** https://hotfix.jobs/jobs/1a2c44bd-2e0a-42f8-b408-08433573c11f
**Canonical:** https://hotfix.jobs/jobs/1a2c44bd-2e0a-42f8-b408-08433573c11f