# Strategy & Operations Director

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $167k – $372k/yr
**Experience:** 8+ years
**Skills:** strategy and operations, Strategic Planning, business analysis, Problem Solving, Program Management, Cross-Functional Leadership, Stakeholder Management, Executive Communication, governance, operating models, Data Analysis, board presentations
**Posted:** 2026-08-03

> Leads company-wide strategic initiatives, executive recommendations, operating models, and cross-functional execution within the COO Office. Requires at least eight years of strategy, technology operations, or executive Chief of Staff experience, with strong analytical, program management, and stakeholder leadership skills.

## Job Description

## Responsibilities

- Serve as a strategic thought partner to the VP of Strategy & Operations, helping define priorities, solve complex business problems, and develop strategic recommendations for executive decision-making.
- Lead strategic initiatives spanning business units, functions, and regions, owning workstreams from problem definition and scoping through execution and delivery.
- Structure ambiguous business problems, conduct rigorous analysis, evaluate strategic options, and develop clear, data-driven recommendations.
- Drive cross-functional execution by aligning stakeholders, coordinating delivery, and resolving dependencies, risks, and execution blockers.
- Design and improve operating models, governance processes, and execution frameworks for complex company-wide initiatives.
- Develop executive reporting and governance mechanisms covering initiative progress, risks, decisions, and outcomes.
- Identify opportunities to improve company performance and develop initiatives supporting strategic objectives.
- Support the VP of Strategy & Operations in running the COO Office, including leadership operating rhythms, executive communications, business reviews, Board and Executive Staff materials, and special projects.
- Conduct strategic analyses and lead projects supporting the COO organization across Product, Engineering, Operations, Account Management, Support, Infrastructure, IT, and Security.

## Requirements

- 8+ years of experience in top-tier strategy consulting, Strategy & Operations at a high-growth technology company, or as Chief of Staff to a CEO or COO.
- Experience leading complex strategic initiatives from problem definition through execution and delivering measurable business outcomes.
- Exceptional analytical, structured problem-solving, and program management skills.
- Ability to independently lead multiple cross-functional initiatives in fast-paced, ambiguous environments.
- Strong business judgment and ability to develop recommendations, balance competing priorities, and navigate complex trade-offs.
- Strong stakeholder management skills and ability to influence senior leaders without direct authority.
- Ability to operate autonomously while partnering with executive leadership on strategic direction and key decisions.
- Outstanding written and verbal communication skills, including executive-level presentations and communication with senior leadership and Boards.
- High emotional intelligence, sound judgment, and a strong bias for action.

## Nice-to-Haves

- Experience in travel or FinTech SaaS.

## Compensation

- Pay range: **$167,400–$372,000 USD**.
- Starting pay considers primary work location, skills and experience, market demands, and internal parity.
- For roles with on-target earnings, the range includes base salary and target incentive compensation.

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