# Deployment Strategist

**Company:** [Encord](https://hotfix.jobs/companies/encord)
**Location:** San Francisco, CA
**Role:** Customer Success
**Experience:** 2+ years
**Skills:** HubSpot, Salesforce, Gainsight, Project Management, AI, Machine Learning, Data Infrastructure, Developer Tools, SaaS, CRM
**Posted:** 2026-04-15

> Owns end-to-end deployment and adoption of AI data platform for enterprise customers, guiding technical teams to value, managing relationships, and driving renewals/expansion. Requires 2-8 years in post-sales technical roles with SaaS deployment experience.

## Job Description

## Responsibilities
- Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption.
- Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans.
- Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors.
- Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate.
- Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth.
- Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution.
- Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales.

## Requirements
- 2–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting.
- Proven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environment.
- Track record of driving measurable outcomes — time-to-value, product adoption, retention, or expansion — across a portfolio of enterprise accounts.
- Experience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholders.
- Strong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on track.
- Commercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growth.
- Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar).
- Experience at a high-growth start-up or scale-up strongly preferred.

## Nice-to-Haves
- Exposure to AI, ML, data infrastructure, or developer tools.

## Compensation & Benefits
- Competitive salary, commission, and meaningful equity in a high-growth start-up.
- Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office.
- Flexible PTO to fully recharge; 18 paid vacation days in the U.S. plus federal holidays.
- Annual learning & development budget.
- Comprehensive health, dental, and vision coverage.
- Frequent travel opportunities across the U.S., London, and Europe.
- Bi-annual company offsites, twice-weekly team lunches, and monthly socials.

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