# Client Success Manager

**Company:** [Hinge Health](https://hotfix.jobs/companies/hinge-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $77k – $139k/yr
**Experience:** 2+ years
**Skills:** Salesforce, Looker, Tableau, Excel, Data Analysis, KPIs, Client Relationship Management, Healthcare Ecosystem, Employee Benefits, Digital Health
**Posted:** 2026-04-15

> Manages employer client relationships in digital health, driving program adoption, retention, and ROI through data insights and cross-functional collaboration. Requires 2+ years client-facing experience and data proficiency.

## Job Description

## Responsibilities
- Build strong relationships with assigned employer clients and conduct program audits.
- Partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies.
- Launch enrollment campaigns to drive adoption and achieve targets.
- Report on program value using data-driven insights, manage escalations, and identify expansion opportunities.
- Own a full book of business, achieve high satisfaction and retention rates, and turn clients into advocates.

## Requirements
- 2+ years as Client Success Manager, Account Manager, or similar in digital health.
- Build and manage relationships with employers/health plans.
- Communicate effectively with stakeholders in written/visual formats.
- Drive client retention, adoption, and satisfaction.
- Data proficiency to track KPIs and make recommendations.

## Preferred
- Bachelor's Degree.
- Experience at high-growth startup/tech company.
- Understanding of employee benefits, digital health, healthcare ecosystem.
- Advanced Excel; data tools (Salesforce, Looker, Tableau).

## Compensation
- Comprehensive medical, dental, vision coverage.
- 401k with 2% company match.
- Modern life stipends for learning and development.

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**Apply:** https://hotfix.jobs/jobs/19a29e8e-87f2-4fe3-94b1-bc11852c4608
**Canonical:** https://hotfix.jobs/jobs/19a29e8e-87f2-4fe3-94b1-bc11852c4608