# Associate Client Success Manager (B2B SaaS)

**Company:** [Prompt Health](https://hotfix.jobs/companies/prompt-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $65k – $95k/yr
**Skills:** SaaS, Emr Systems, Ms Excel, Webinars, Customer Support, Medical Billing, Onboarding, Data Transfer, Customer Onboarding, Technical Support
**Posted:** 2026-01-19

> Manages client success for rehab therapy businesses using B2B SaaS EMR software, providing training, support, onboarding, and upselling premium features post-go-live. Requires outpatient physical therapy clinic experience, clinical background, and strong technical/software passion.

## Job Description

## Key Responsibilities
- Build a strong relationship with your clients as a strategic and supportive partner
- Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings
- Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
- Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding
- Lead question/answer webinars with clinical management and staff
- Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs
- Lead clients through what to expect from their data transfer so they have clear expectations of the data transfer process
- Assist in the onboarding process of new clients
- Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate
- Collaborate with team members and management in recommending and implementing improvement opportunities

## Minimum Requirements
- Must have experience in outpatient physical therapy clinics
- Very strong technical skills operating various software platforms
- Highly Proficient in **MS Excel**
- Understanding and learning software must be a passion of yours
- Clinical background and/or licensed rehab therapist
- Experience with **EMR Systems**
- Possess strong written and verbal skills
- Be tech savvy and comfortable working in a live setting with various softwares
- Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times
- Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grow

## Preferred (Nice-to-have) Qualifications
- Medical billing experience or education
- Previous **SaaS** experience

## Perks
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Complimentary subscription to digital fitness classes and wellness content
- Recovery suite at HQ – includes a cold plunge, sauna, and shower

## Similar roles

- [Engagement Associate](https://hotfix.jobs/jobs/1816ba2c-6a44-4a31-a16e-6552dd5b8d65) - Aleph - Remote - $65k – $130k/yr
- [Customer Success Specialist - Boston](https://hotfix.jobs/jobs/4ce5a83a-3063-45e0-942e-307d28ba326c) - BizzyCar - Boston, MA - $65k – $90k/yr
- [Customer Success Specialist | Housing](https://hotfix.jobs/jobs/68c51f9e-c969-4528-b340-83fff12ce6a1) - EliseAI - New York, NY - $65k – $90k/yr
- [Associate Manager, Installation & Go Live](https://hotfix.jobs/jobs/29e3ec1d-4548-4737-95c9-3587204ddd37) - SpotOn - Chicago, IL - $64k – $89k/yr
- [Fast Track Onboarding Specialist](https://hotfix.jobs/jobs/991ab399-08d0-4be2-a053-9a0a4345c7bc) - Twilio - Remote - $60k – $88k/yr

**Apply:** https://hotfix.jobs/jobs/197239fa-6cac-4a01-a9c2-be46147196c5
**Canonical:** https://hotfix.jobs/jobs/197239fa-6cac-4a01-a9c2-be46147196c5