# Manager, Relationship Managers (SMB)

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** San Francisco, CA
**Role:** Sales Enablement
**Salary:** $275k – $320k/yr
**Experience:** 2+ years
**Skills:** Sales Management, SaaS Sales, Quota Management, Sales Coaching, Forecasting, Deal Inspection, CRM, Ai Product Knowledge, Consultative Selling, Cross-Functional Collaboration
**Posted:** 2026-05-19

> Lead and coach a team of Relationship Managers for Small Business/Scale customers at Fin, owning revenue targets while developing talent and driving AI adoption. Requires 2+ years sales management experience in SaaS with strong coaching and forecasting skills.

## Job Description

## What will I be doing?

**Lead and develop an AI-fluent RM team**
- Hire, onboard, and coach Relationship Managers across the Small Business / Scale segment
- Develop reps into strong consultative sellers who can confidently position AI-powered capabilities
- Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
- Inspire high standards of performance, accountability, and customer focus

**Own the business and deliver results**
- Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
- Establish strong forecasting discipline, deal inspection, and operational rigor at scale
- Ensure consistent CRM hygiene and adherence to sales process and methodology
- Balance near-term execution with long-term team development and business health

**Enable modern, value-based and technical selling**
- Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
- Help the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements
- Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
- Raise the bar on technical credibility and commercial rigor across the team

**Partner cross-functionally and shape the org**
- Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
- Surface customer insights related to AI adoption, objections, and success patterns
- Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves

## What skills do I need?

**Required**
- 2 years Sales Management experience
- Experience selling SaaS solutions in a quota-carrying environment
- Experience managing and developing revenue-owning individual contributors
- Strong coaching and talent development skills, particularly with early-career sellers
- Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
- Comfort leading teams through change in a fast-moving environment

**Nice to have**
- Experience in Small Business, Scale, or Commercial sales motions
- Exposure to selling technical or AI-enabled products
- Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
- Experience helping customers adopt new technology

**Bonus skills & attributes**
- Enjoy building and scaling teams while maintaining high standards
- Are excited about AI and motivated to help others understand its real-world value
- Balance empathy with accountability and operational discipline
- Translate complexity into clarity for customers and internal partners
- Like partnering cross-functionally to improve how the business sells and serves customers

## Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews—great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!

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