# Senior Developer Success Engineer

**Company:** [Finch](https://hotfix.jobs/companies/finch)
**Location:** San Francisco, CA, New York, NY
**Role:** Support Engineering
**Salary:** $190k – $210k/yr
**Experience:** 5+ years
**Skills:** OAuth, REST APIs, Webhooks, Node.js, SQL, Redis, API Integrations, Git, Data Pipelines, Payroll Integrations
**Posted:** 2026-03-30

> Manages post-sale technical relationships with strategic developer customers, diagnosing complex API and integration issues, building solutions, and driving account health. Requires 5+ years in customer-facing technical roles with strong API expertise including OAuth, REST, and Node.js.

## Job Description

## What You'll Do

- Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction.
- Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Marketing and Executive leadership.
- Conduct in-depth architectural assessments of customers’ employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance.
- Diagnose and resolve complex technical problems across authentication flows (particularly OAuth), API integrations, and data pipeline issues, exploring creative alternative solutions when standard approaches fall short.
- Develop and implement customized engagement plans tailored to each account’s maturity, integration complexity, and growth potential.
- Generate monitoring of key account health metrics, identify early warning signals, and take proactive action to mitigate churn risk.
- Provide domain-specific guidance to developers, leveraging solid expertise in payroll, benefits, HR systems, and the broader employment data ecosystem.
- Advance Finch’s developer documentation and resources so that integrating with Finch is as self-serve as possible.
- Explain complex technical concepts effectively to both developers and non-technical stakeholders, adapting communication style to the audience.

## What You’ll Bring

- 5+ years of experience in a customer-facing technical role such as Solutions Engineering, Solutions Architecture, Technical Account Management, Professional Services, or Developer Success.
- A track record of independently managing a portfolio of technical accounts and driving measurable impact.
- Strong diagnostic skills: you can read logs, interpret error codes, trace request flows, and resolve complex API and integration issues.
- A strong understanding of API design and development, including REST APIs, webhooks, OAuth, and data-portability patterns.
- Comfort working across the stack: you’ve touched **Node.js**, **SQL** databases, and caching layers (e.g., **Redis**), even if you’re not regularly writing production code.
- Excellent communication skills with the ability to context-switch fluidly across developers, business stakeholders, and executives.
- Experience leading or coordinating small projects across teams—you’re comfortable setting direction, defining milestones, and keeping people aligned.
- Creative problem-solving instincts - you don’t just follow the playbook; you explore alternative solutions and build new ones when needed.

## Success Looks Like

- Deep exposure to payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture.
- Technical end-to-end project management experience.
- Experience using **Git** in a professional environment.
- A history of mentoring or onboarding junior team members in a technical customer-facing function.

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**Apply:** https://hotfix.jobs/jobs/1957796d-ba6b-4606-bce7-4e206349a5e0
**Canonical:** https://hotfix.jobs/jobs/1957796d-ba6b-4606-bce7-4e206349a5e0