# Senior Customer Success Manager

**Company:** [Vantage](https://hotfix.jobs/companies/vantage)
**Location:** Remote
**Role:** Customer Success
**Salary:** $140k – $160k/yr
**Experience:** 5+ years
**Skills:** finops, cloud cost management, AWS, Azure, GCP, Customer Success, technical account management, SaaS, Monitoring, Observability, Data Visualization
**Posted:** 2026-07-29

> Serve as the primary post-sales point of contact for technical customers (startups to enterprises), leading onboarding, training, business reviews, and driving adoption of Vantage's cloud cost optimization platform. Act as a trusted advisor and voice of the customer internally, requiring 5+ years in customer success or TAM roles with FinOps/cloud cost experience.

## Job Description

## What You Will Do
- Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
- Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution.
- Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption.
- Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model.

## What We're Looking For
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
- Strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
- Previous experience with FinOps Cloud Cost Management solutions.
- Bias for action and believe in continuous development; ambiguity is in your comfort zone.
- Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts.
- Strong emotional intelligence and the ability to empathize with customers.
- A kind person.

## Bonus Points
- Monitoring and observability expertise.
- One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer.
- One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader.
- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.).
- Relevant Data Visualization / financial product experience.

## Pay & Benefits
The estimated annual US base salary range for this role is $140,000 - $160,000. This salary range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Additional benefits for this role may include: equity, 401(k) plan; medical, dental, and vision benefits; and education stipends.

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