# Data Entry & Customer Support Specialist

**Company:** [SimplePractice](https://hotfix.jobs/companies/simplepractice)
**Location:** Mexico City, Mexico
**Role:** Customer Support
**Salary:** MX$261k – MX$326k/yr
**Experience:** 0+ years
**Skills:** Excel, Google Sheets, SQL, Csv, Data Cleansing, Data Migration, HIPAA, Phi, Pii, Data Mapping
**Posted:** 2026-09-08

> Processes standard customer data migrations, reviews and cleans datasets, and provides first-touch customer communication. The role suits an entry-level candidate with spreadsheet familiarity, strong attention to detail, and clear communication skills.

## Job Description

## Responsibilities
- Send professional, empathetic first-touch communications to customers beginning the data transfer process.
- Process standard data migrations from spreadsheets and CSV files, accurately mapping data to SimplePractice requirements.
- Review incoming customer datasets for common errors and perform basic cleansing, including trimming, formatting, and organization.
- Coordinate the transfer queue, keeping standard tasks moving forward and meeting deadlines.
- Follow HIPAA, PHI, and PII regulations and company policies.
- Develop competency in Microsoft Excel, Google Sheets, and basic SQL with guidance from team leads.
- Use and contribute to team macros and internal documentation.
- Participate in team meetings and shadow more complex migrations.

## Requirements
- Limited to no previous professional experience; some roles may require a specific educational background or degree.
- Familiarity with Microsoft Excel or Google Sheets, including basic data organization and simple formulas.
- Strong attention to detail and commitment to data integrity.
- Confident, sensitive communication style suitable for customer-facing first-touch interactions.
- Ability to manage assigned tasks and deadlines with a proactive, coachable mindset.

## Nice-to-haves
- Prior customer-facing or administrative experience.
- Familiarity with SimplePractice or healthcare software workflows.

## Compensation and Benefits
- Annual base compensation range: MXN 260,800–326,000.
- Annual bonus eligibility.
- Medical, dental, and vision coverage.
- Health and wellness benefits.
- Work-from-home stipend.
- Flexible time off, wellbeing days, Summer Fridays, company holidays, and paid holidays.
- Christmas bonus equivalent to 15 days of salary.
- Monthly meal/grocery voucher.
- Catered lunch.
- Relocation bonus for candidates joining from another city.
- Tuition reimbursement.
- Savings fund.

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