# Senior Forward Deployed Engineer

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** JavaScript, Python, Ruby, REST APIs, SaaS, AI/ML
**Posted:** 2026-07-30

> Forward Deployed Engineer partnering with strategic customers to drive adoption of Intercom's AI customer agent Fin. Hands-on coding, integration, and collaboration with R&D and GTM teams to deliver business outcomes and shape product roadmap.

## Job Description

## Responsibilities
- Drive adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
- Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.
- Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.
- Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback.
- Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow.

## Requirements
- Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics.
- Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers.
- Interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved.
- Strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom.
- Strong coder with deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.).
- Able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes.
- Proficient in using and writing REST APIs to integrate systems effectively.
- Strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed.
- Willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs.

## Nice-to-Haves
- Former founders or early startup engineers.

## Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!

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