# IT Support/Operations Engineer

**Company:** [Baseten](https://hotfix.jobs/companies/baseten)
**Location:** New York, NY
**Role:** IT Support
**Salary:** $125k – $170k/yr
**Experience:** 4+ years
**Skills:** Google Workspace, MDM, kandji, Okta, SSO, macOS, Windows, Automation
**Posted:** 2026-07-30

> IT Support/Operations Engineer providing in-house technical support, user lifecycle management, office infrastructure maintenance, and systems administration for a fast-growing AI infrastructure company. Requires 4+ years IT support experience, strong knowledge of Google Workspace, MDM, Okta, macOS administration, and automation.

## Job Description

## Responsibilities
- Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet.
- Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services.
- Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience.
- Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees.
- Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users.
- Manage IT asset procurement, inventory tracking, and vendor relationships.
- Support new office buildouts and contribute to broader workplace IT planning as we scale.
- Identify opportunities to automate workflows and eliminate inefficiencies across IT operations.
- Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise.
- Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.

## Requirements
- 4+ years of experience in IT support and administration, ideally in a high-growth or fast-paced environment.
- Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools.
- Proven experience administering macOS at scale, with solid working knowledge of Windows environments.
- Hands-on experience with automation tools and a track record of streamlining IT processes and workflows.
- Excellent communication skills with a genuine passion for delivering great support experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment.

## Benefits
- Competitive compensation, including meaningful equity.
- 100% coverage of medical, dental, and vision insurance for employee and dependents.
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!).
- Paid parental leave.
- Fertility and family-building stipend through Carrot.
- Company-facilitated 401(k).
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

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