# US- Technical Solutions Analyst

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $55k – $70k/yr
**Experience:** 0+ years
**Skills:** TCP/IP, Http, Ftp, Ssh, Tls/Ssl, SQL Server, APIs, OAuth, Openid, JavaScript, Hl7, Xml, Kibana, Appdynamics, Ms Co-Pilot
**Posted:** 2026-04-01

> Entry-level Technical Solutions Analyst providing first-line technical support, troubleshooting web-based applications, and maintaining documentation in a healthcare tech environment.

## Job Description

## Key Duties and Responsibilities
- Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
- Utilize effective troubleshooting strategies/techniques to resolve technical problems.
- Collaborate with the technical support team to identify and implement solutions to recurring issues.
- Maintain detailed documentation of support activities and solutions provided.
- Stay up to date with the latest technology trends and advancements in the industry.
- Participate in training and development programs to enhance technical skills and knowledge.

## Your Key Strengths
- Strong technical skillset with experience in troubleshooting and resolving technical issues.
- Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
- Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
- Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
- Post-secondary diploma or degree in Information Technology or related field.
- Previous experience in a technical support role is an asset.
- Ability to translate complex technical concepts for both technical and non-technical audiences.
- Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
- Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
- Proven ability to support and troubleshoot web-based software applications.
- Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.

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**Canonical:** https://hotfix.jobs/jobs/1881fddf-9d07-452e-92ef-f6b173f1fc0c