# Senior, Community Support Engineer

**Company:** [Retool](https://hotfix.jobs/companies/retool)
**Location:** San Francisco, CA
**Role:** Support Engineering
**Salary:** $140k – $187k/yr
**Experience:** 3+ years
**Skills:** JavaScript, SQL, APIs, Oauth 2.0, Okta, SAML, AWS, Azure, GCP, Docker, Kubernetes
**Posted:** 2026-04-08

> Senior Community Support Engineer provides technical solutions to developers in public forums and Office Hours, debugs JavaScript/SQL/API issues, curates community content, and collaborates with engineering teams. Requires 3+ years experience and advanced JavaScript proficiency.

## Job Description

## Responsibilities
- Engage daily with users via the Developer Forum and live Office Hours.
- Debug issues related to **JavaScript**, **SQL**, databases, and APIs.
- Explore codebase, logs, and test instances to resolve complex problems.
- Maintain and curate the Developer Forum to ensure it feels active, useful, and accessible.
- Augment 1:1 support with scalable knowledge base articles.
- Advocate for customer needs and collaborate with Engineering and Product on improvements.
- Facilitate developer engagement and feedback during Office Hours and forum discussions.
- Own various projects and improvements that directly impact Community health metrics like response time, engagement, and deflection.

## Requirements
- 3+ years of experience in support engineering, advocacy, or developer education roles.
- Advanced proficiency in **JavaScript** and web development.
- Experience with **SQL** or NoSQL databases and API authentication methods (e.g., **OAuth 2.0**, **Okta**, **SAML**).
- Ability to lead live troubleshooting calls and assist customers with Retool.
- Strong written and verbal communication skills in English.
- Creative, problem-solving mindset with a user-first approach.
- Passion for education and empowering developers through teaching.
- Critical eye for identifying process gaps and a track record of building out systems to address them.
- Experience creating or contributing to technical knowledge bases, documentation, or self-serve resources at scale.

## Nice-to-Haves
- Familiarity with major cloud providers (**AWS**, **Azure**, or **GCP**), networking, and containerization tools like **Docker** or **Kubernetes**.

## Compensation
**Base pay range: $140,000 – $187,000 per year.**
Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).

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**Apply:** https://hotfix.jobs/jobs/18794f95-968e-4149-ab0f-a9b7873848fa
**Canonical:** https://hotfix.jobs/jobs/18794f95-968e-4149-ab0f-a9b7873848fa