# CX Learning Experience Designer

**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** Austin, TX
**Role:** Product Design
**Experience:** 5+ years
**Skills:** Articulate 360, Camtasia, Docebo, Lms Administration, Instructional Design, Multimedia Development, Adult Learning Principles, Wcag 2.0, Video Editing, Project Management
**Posted:** 2026-04-07

> Designs interactive learning experiences, training programs, and multimedia content for CX team and Dialpad University using LMS tools. Requires 5+ years in instructional design, LMS admin, and multimedia tools, plus bachelor's/master's in education.

## Job Description

## Responsibilities

- Analyze learning needs and objectives to design effective and results-driven learning experiences.
- Create engaging, interactive, and accessible (WCAG 2.0/508) multimedia and instructional learning content, including course outlines, learning activities, assessments, videos, infographics, and other learning formats.
- Apply adult learning principles and theories to design learner-centric, outcome-focused training solutions.
- Integrate multimedia content and instructional materials with LMS capabilities to create cohesive and engaging online learning experiences.
- Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design.
- Continuously improve learning experiences based on feedback, evaluation data, and industry trends.
- Collaborate with cross-functional teams, including subject matter experts, content developers, and IT support, to ensure seamless execution of learning initiatives and transform complex concepts into visually appealing and easily digestible learning materials.
- Oversee the management and administration of the organization's Learning Management System (LMS).
- Maintain and update course content within the LMS, ensuring accuracy and relevance.
- Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
- Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders.
- Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.
- Collaborate with teams cross-functionally to efficiently leverage resources and materials and eliminate potential duplications of work.
- Stay up to date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration.
- Share knowledge and best practices with the team to foster a culture of continuous learning and improvement.

## Requirements

- Bachelor's or Master's degree in Education or a related field.
- 5+ years of proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting.
- Proficiency in multimedia authoring tools (e.g., Articulate 360, Camtasia) and Learning Management Systems.
- Strong understanding of adult learning principles, instructional design models, and learning technologies.
- Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously.
- Solid analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

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