# Customer Success Engineer

**Company:** [Stedi](https://hotfix.jobs/companies/stedi)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $140k – $200k/yr
**Experience:** 3+ years
**Skills:** APIs, JSON, X12, EDI, Revenue Cycle Management, Slack, Healthcare Claims, Eligibility Checks, Payer Responses, Remittances
**Posted:** 2026-07-27

> Customer Success Engineer works directly with healthcare customers to support API and EDI integrations for claims processing, eligibility checks, and RCM workflows. Requires RCM expertise, API experience, and customer-facing skills to triage issues, identify product gaps, and drive adoption.

## Job Description

## Responsibilities
- Support new customers from proof-of-concept through production to ensure they have everything they need to process production claims and eligibility checks as quickly as possible.
- Collaborate with customers via dedicated Slack channels.
- Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks.
- Identify product gaps and relay those as well-documented issues to our product and engineering teams for review and implementation.
- Contribute to external documentation and internal runbooks to ensure we are building up a knowledge base of frequently asked questions with the goal of enabling self-service customer adoption.
- Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention.

## Requirements
- Subject matter expertise in revenue cycle management (RCM), understanding the full cycle of eligibility checks, claims submission, claim status checks, and ERA reconciliation.
- Several years working at an RCM company, clearinghouse, or managing RCM in a healthcare organization.
- Technical experience using and integrating APIs, familiarity with data formats and standards such as JSON, X12, and other flat file formats.
- Product mindset to identify and articulate product gaps to engineering and product teams.
- Exceptional at managing multiple open threads, hyper-responsive, organized, and thorough.
- Deep customer empathy and prioritization of customer relationships.
- Experience in customer-facing roles, ideally in customer success, technical support, or adjacent roles.

## Compensation
- Annual compensation range: $140,000-$200,000 OTE (inclusive of base salary and variable components).

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