# Technical Account Manager

**Company:** [Hightouch](https://hotfix.jobs/companies/hightouch)
**Location:** Remote
**Role:** Account Management
**Salary:** $160k – $230k/yr
**Experience:** 5+ years
**Skills:** SQL, APIs, Databases, Project Management, Troubleshooting, Reporting Tools, Snowflake, Databricks
**Posted:** 2026-03-26

> Technical Account Manager drives onboarding, adoption, and expansion for Fortune 5000 customers using Hightouch's AI marketing platform. Requires 5-10 years client-facing technical experience, strong project management, SQL/API knowledge, and cross-functional collaboration.

## Job Description

## What You’ll Do

- Responsible for the retention and expansion of largest Enterprise customers
- Work closely with Sales to strategize on increasing adoption of Hightouch within large organizations
- Deliver timely and organized onboarding through effective project management
- Ensure customers see full value in Hightouch’s products and advise on technical best practices
- Provide clear proactive technical guidance and expertise across all products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute to Hightouch platform success by surfacing use cases and problems to Engineering

## What We're Looking For

- 5-10 years of experience in a client facing and/or technology focused role combining business experience and technical acumen
- Experience managing and executing technical projects with a customer-first attitude and strong empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (**SQL**, databases, **APIs**, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with continuous desire to improve technical acumen
- Ability to collaborate cross-functionally with different teams
- Ability to work under pressure, deadlines, and navigate unexpected roadblocks

## Compensation Details

- On-Target Earnings Range: **$160,000-$230,000** annually
- Base Salary: **$128,000-$184,000** annually
- Meaningful equity compensation in the form of ISO options with early exercise and 10-year post-termination exercise window

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