# Product Support Operations Associate, Weekend Shift

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Bengaluru, India
**Role:** Customer Support
**Skills:** Customer Support, Process Improvement, Problem Solving, Analytical Thinking, Technical Products, Operations, User Support, Project Management
**Posted:** 2026-08-06

> Supports external users by troubleshooting issues, improving operational processes, and partnering across teams to enhance products and workflows. The role requires strong communication, analytical problem-solving, collaboration, and availability for a weekend shift pattern in an in-office environment.

## Job Description

## Responsibilities
- Troubleshoot and solve external user issues.
- Analyze processes and instigate changes to scale operations and improve user experience.
- Work closely with other teams to improve product offerings and messaging around new products and features.
- Gain insights into how businesses using Stripe scale and operate.
- Partner with global operations specialists or business process owners to run a critical workflow.

## Requirements
- User-first mindset and enthusiasm for solving difficult problems.
- Excellent written and verbal communication skills.
- Strong analytical thinking and problem-solving abilities.
- Prior customer service or internal/external user-facing operations experience.
- Interest in learning about technical products and processes.
- Organized, self-starting, process-oriented, and able to get things done.
- Ability to prioritize in a fast-moving environment.
- Humble, collaborative approach with experience working across teams and with external partners.
- Willingness to work a weekend shift pattern of Saturday–Sunday and three weekdays.
- Availability for daytime 9-hour shifts, including a 1-hour paid lunch break, scheduled between 6:00 a.m. and 10:00 p.m.
- Comfortable working in an in-office environment.

## Nice to Have
- Prior experience or knowledge in user support.
- Experience working on projects or process-improvement initiatives.

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