# Worker Success Specialist

**Company:** [WorkWhile](https://hotfix.jobs/companies/workwhile)
**Location:** Remote
**Role:** Customer Support
**Skills:** trust & safety, marketplace operations, Customer Support, Intercom, CRM, Slack, knowledge bases
**Posted:** 2026-08-03

> Supports and advocates for workers through email, chat, and phone while managing Trust & Safety reports, resolving marketplace issues, and improving the worker experience. The role requires empathy, critical thinking, technical fluency, and resilience in a fast-growing startup.

## Job Description

## Responsibilities
- Deliver support via **email, chat, and phone**, turning complex worker inquiries into successful outcomes.
- Manage **Trust & Safety** reports and help maintain marketplace integrity and community standards.
- Identify friction points in the worker experience and collaborate with Product and Operations teams on lasting solutions.
- Create and update internal playbooks and external FAQs to support self-service.
- Manage high-volume queues efficiently while maintaining strong response times.

## Requirements
- Genuine empathy for hourly workers and the ability to communicate clearly and warmly.
- Strong critical-thinking and root-cause problem-solving skills.
- Comfort working across multiple platforms, including CRMs, Slack, and internal administration tools.
- Adaptability and resilience in a fast-growing startup environment.
- Willingness to work a flexible schedule based on worker support needs.

## Nice-to-Haves
- Experience in **Trust & Safety** or marketplace operations.
- Familiarity with the gig economy or hourly labor landscape.
- Hands-on experience with **Intercom** or similar support platforms.

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**Apply:** https://hotfix.jobs/jobs/17198850-a03a-4cee-aa83-cec015089418
**Canonical:** https://hotfix.jobs/jobs/17198850-a03a-4cee-aa83-cec015089418