# Senior Manager, Revenue Operations

**Company:** [GoHighLevel](https://hotfix.jobs/companies/gohighlevel)
**Location:** Remote
**Role:** Revenue Operations
**Experience:** 10+ years
**Skills:** Revenue Operations, Customer Success Operations, Go-to-Market Strategy, Forecasting, Financial Modeling, Cohort Analysis, Churn Attribution, Health Scoring, Freshdesk, Zendesk, Gainsight, Salesforce Service Cloud, SaaS, Product-Led Growth, Customer Lifetime Value
**Posted:** 2026-08-31

> Leads Revenue Operations for Implementation and Customer Success, building forecasting, KPI, retention intelligence, tooling, and process foundations. Requires 10+ years in post-sale operations or GTM strategy, strong analytics, executive influence, and people leadership.

## Job Description

## Responsibilities
- Serve as the embedded Revenue Operations partner and strategic advisor to Implementation and Customer Success leadership.
- Lead annual and quarterly planning, forecasting, variance analysis, and monthly and quarterly business reviews for Customer Success.
- Build financial models and business cases for programs, tooling, and headcount investments.
- Own Implementation funnel, engagement, completion, office-hours, and downstream outcome metrics.
- Define KPI frameworks and measurement infrastructure for Implementation and Customer Success.
- Build analytics connecting implementation and Customer Success activity to retention, churn, expansion revenue, customer lifetime value, and other business outcomes.
- Identify operational gaps, data integrity issues, broken workflows, and reporting deficiencies; partner with systems teams on improvements.
- Own the Revenue Operations relationship with Freshdesk and represent operational needs in tooling and platform investments.
- Establish process standards, documentation, operational cadences, escalation frameworks, handoff standards, and renewal and expansion triggers.
- Own the operational performance of the Success AI bot, including impact, resolution quality, deflection, and customer satisfaction metrics.
- Develop early-warning systems for at-risk customers and surface evidence-based product gaps to Product.
- Feed Implementation and Customer Success insights into broader GTM customer lifecycle intelligence.
- Develop analysts, set standards, and foster a culture of ownership.

## Requirements
- 10+ years of professional experience across Revenue Operations, Customer Success Operations, or GTM Strategy.
- Experience building Success Operations or Implementation frameworks from foundational stages through institutional scale.
- Experience establishing relationships between implementation velocity and retention or expansion revenue outcomes.
- Strong expertise in retention models, cohort analysis, churn attribution, and customer health scoring.
- Experience influencing senior leaders and driving alignment without formal authority.
- Experience with customer-facing platforms such as Freshdesk, Zendesk, Gainsight, or Salesforce Service Cloud.
- Experience in PLG or hybrid SaaS models, including self-serve and high-touch assisted motions.
- Strong people leadership, strategic thinking, operational execution, and comfort working through ambiguity.

## Preferred Qualifications
- Tier-1 MBA or institutional management consulting experience.
- Demonstrated intellectual rigor in architecting solutions for complex organizational challenges.
- Strategic impact and operational excellence in sophisticated post-sale environments.

## Compensation
- No compensation information provided.

## Similar jobs

- [Senior Programmatic Tech Operations Specialist](https://hotfix.jobs/jobs/864f3714-07f4-4fc7-ade8-114e216fd031) - Pinterest - New York, NY - $110k – $227k/yr
- [Senior Price Realization Strategy Manager](https://hotfix.jobs/jobs/68e41ee4-f69e-4849-9eb3-2a79a07ecf8e) - Twilio - Remote - $142k – $208k/yr
- [Senior Analyst, GTM Strategy & Operations](https://hotfix.jobs/jobs/453b66b4-cb28-48bd-84cb-da94327e71d4) - Navan - New York, NY - $86k – $145k/yr
- [Senior Commercial Deal Desk Analyst](https://hotfix.jobs/jobs/498ac230-5bea-4cdf-9eac-7fa97fd98caf) - 1Password - Remote - $96k – $134k/yr
- [Senior Analyst, Revenue Transformation](https://hotfix.jobs/jobs/1e8fb7b0-c196-4629-8146-e8952e394f72) - Figma - Remote - $140k – $202k/yr

**Apply:** https://hotfix.jobs/jobs/1707654a-5070-4907-9e99-2f2eb262a150
**Canonical:** https://hotfix.jobs/jobs/1707654a-5070-4907-9e99-2f2eb262a150