# Customer Success Manager - APAC

**Company:** [Ashby](https://hotfix.jobs/companies/ashby)
**Location:** Remote
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** B2B SaaS, Customer Success, Enterprise Software, Implementation, Project Management, Change Management, Stakeholder Management, Product Configuration, Workflow Design, Customer Adoption, Customer Health Metrics, Data Analysis
**Posted:** 2026-07-21

> Own implementation and long-term success for strategic and high-touch APAC customers using a complex, configurable enterprise platform. The role combines customer leadership, technical product guidance, project management, change management, and regional program-building.

## Job Description

## Responsibilities

- Own a strategic book of enterprise and high-touch APAC customers across implementation, onboarding, adoption, customer health, and value realization.
- Serve as both implementation specialist and Customer Success Manager for assigned customers.
- Build trusted, multi-threaded relationships with senior stakeholders and proactively manage customer health, risk, and outcomes.
- Partner with Sales, Product, Support, Professional Services, and Operations to deliver cohesive customer outcomes.
- Manage end-to-end implementations, including scope definition, stakeholder alignment, project plans, milestones, and expectations.
- Guide customers through implementation and transition them into ongoing Customer Success.
- Tailor product configuration, workflows, and training to customers’ hiring challenges.
- Advise customers on best practices and help them maximize value from a configurable platform.
- Support change management and adoption of new systems, workflows, and ways of working.
- Use customer data, signals, and metrics to assess adoption, identify risk, and improve outcomes.
- Identify customer themes and improve internal processes, implementation approaches, and playbooks.
- Help establish Customer Success best practices and operating models for APAC.
- Travel up to 10% for strategic customer engagements in APAC.

## Requirements

- 5+ years of experience in Customer Success, preferably in B2B SaaS.
- Experience supporting Enterprise or Strategic customers using complex, configurable products.
- Experience driving adoption, engagement, and long-term customer outcomes.
- Experience managing end-to-end implementations and onboarding projects.
- Strong project management, change management, problem-solving, communication, and stakeholder-management skills.
- Technical curiosity and the ability to understand complex products, troubleshoot issues, and advise on configurations and workflows.
- Comfort working remotely and operating independently as the first Customer Success hire in APAC.
- Ability to communicate complex workflows, reports, and technical concepts clearly to varied stakeholders.
- Strong attention to detail, customer advocacy, data-driven decision-making, and operational discipline.

## Nice-to-haves

- Experience as a recruiter, hiring manager, or interviewer.
- Experience with hiring workflows or talent technology.

## Compensation and Benefits

- 10-year exercise window for stock options.
- Unlimited paid time off; four weeks per year is recommended.
- Paid family leave.
- Equipment, software, and office furniture budget.
- $100/month education budget, with conferences covered with manager approval.

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